Return to previous page

Some of the widgets on the sidebar of the shop page are not showing

This topic has 5 replies, 4 voices, and was last updated 2 days, 15 hours ago ago by Andrew Mitchell

gurhan

Participant

January 23, 2025 at 23:59

Some of the widgets that I’ve added are not showing on the sidebar of the shop page. Can you please let me know the reason?
Thank you!

Content is visible for topic creator and
support staff only.

#432052 Copied Theme version: 6.5.0 WooCommerce version: 9.6.0

4 Answers

Tony Rodriguez

Support staff

January 24, 2025 at 07:42

Hello, @gurhan,

Thank you for contacting us and for using XStore.

We are currently unable to access the backend of your website. To assist you further and review your settings in detail, we kindly request that you provide valid wp-admin access in the private content area.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
– https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ To assist you more effectively, could you please provide a screenshot of the issue and a detailed description of which specific widgets are not appearing on the shop page? This will help us better understand the problem and provide a suitable solution.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#432077 Copied

gurhan

Participant

January 24, 2025 at 13:14

Sorry about that. For some reason, the password didn’t work.

I am sending you the new admin access again.

Follow these steps to see the problem:
1. Login as admin.
2. Go to the shop page (https://audiobooks.cosmopublishing.com/shop/)
3. Look at the left column to see which widgets appear
4. Go to the backend and look at the active widgets in the shop page (see attached good-widgets.png and no-good-widgets.png)

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#432125 Copied

Rose Tyler

Support staff

January 24, 2025 at 13:28

Hello, @gurhan,

We appreciate your prompt response.

The issue with filters is related to imported products. It works fine for new products https://prnt.sc/2H6Jyu8LVLVR > https://prnt.sc/ZUKX3pqwgrGJ

Best regards,
The 8Theme Team

#432127 Copied

Andrew Mitchell

Support staff

January 24, 2025 at 13:30

Dear gurhan,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#432128 Copied
Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘Some of the widgets on the sidebar of the shop page are not showing’' has been successfully resolved, and the topic is now closed for further responses

Some of the widgets on the sidebar of the shop page are not showing

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection