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Some pages like the About page have viewing problem on mobile devices

This topic has 4 replies, 2 voices, and was last updated 7 months, 4 weeks ago ago by Tony Rodriguez

Louisa_the_1st

Participant

March 15, 2024 at 00:40

Some pages like the About page, and another, are blank when someone tries to open them on a mobile device but are visible on a laptop

#387009 Copied Theme version: 9.2.9

3 Answers

Tony Rodriguez

Support staff

March 15, 2024 at 07:48

Hello, @Louisa_the_1st,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have conducted a thorough review of your website using a personal mobile device, and we are happy to report that all pages appear to be functioning correctly without any issues. https://imgur.com/hWCkCfq

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team.

#387038 Copied

Louisa_the_1st

Participant

March 22, 2024 at 10:58

Hello, I tried doing all what you said but nothing works. The footers still load but the About page itself on mine and someone else’s mobile phone doesn’t load.

#388065 Copied

Tony Rodriguez

Support staff

March 22, 2024 at 11:46

Hello, @Louisa_the_1st,

Thank you for your response.

To assist you more effectively, we kindly request that you provide us with the specific model/name of your mobile device where the issue has been encountered. Additionally, please share with us the URL of the page where the problem is occurring.

For a more thorough investigation, we would also appreciate it if you could securely provide your site’s wp-admin credentials in the designated private content area. This will enable us to examine your settings in detail and offer the necessary support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to resolving your concerns promptly.

Warm regards,
The 8Theme Support Team

Please contact administrator
for this information.

#388073 Copied
Tagged: about page problems, mobile responsive solutions, mobile viewing issues, woocommerce templates, wordpress templates fix, wordpress woocommerce troubleshoot
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