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Some problems persist, and the homepage crashes frequently.

This topic has 7 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

hbsmedya

Participant

October 16, 2024 at 08:51

“When I try to edit areas like the header or footer, the sidebar on the left doesn’t activate; it just keeps spinning but doesn’t open.”

“I’m getting the same error in all browsers, and sometimes it keeps saying there’s a serious error on the web page.”

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support staff only.

#418912 Copied Theme version: 9.4.2

6 Answers

hbsmedya

Participant

October 16, 2024 at 08:53

admin pass and user name

Please contact administrator
for this information.

#418914 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 09:12

Hello, @hbsmedya,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your cPanel through the private content area. This will allow us to review the issue and assist you in resolving it.

Thank you for your cooperation.

Best regards,
8Theme Team

#418917 Copied

hbsmedya

Participant

October 16, 2024 at 09:20

Private content area…

Please contact administrator
for this information.

#418920 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 09:46

Hello, @hbsmedya,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check again.

If you encounter any further issues, please do not hesitate to reach out.

Best regards,
8Theme Support Team

#418926 Copied

hbsmedya

Participant

October 16, 2024 at 09:50

“Identify the issue and let me know right away if it happens so I can resolve it quickly. This way, we can use our time more efficiently.”

Thank you

#418928 Copied

Tony Rodriguez

Support staff

October 16, 2024 at 10:05

Hello, @hbsmedya,

Thank you for your response.

We have increased the memory limit to 512M, which has successfully resolved the issue you were experiencing. For your reference, please see the attached image in the private content area.

We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#418934 Copied
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