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Some product SKUs not recognised/showing in [8theme] Products element

This topic has 32 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

Simon

Participant

March 7, 2018 at 14:19

Hello,

We have the [8theme] Products element on the homepage to display a list of products. I noticed that our most recent product additions that are added in the same fashion as older products (list of SKUs separated by a comma) do not show up on the homepage. I can’t figure out why!?

Further info in private content.

Thanks,

Simon

Please, contact administrator
for this information.

#187509 Copied

31 Answers

Rose Tyler

Support staff

March 7, 2018 at 15:39

Hello,

The wp-admin credentials are incorrect. Please check them.
Also, please describe the problem in more details, maybe provide some screenshots for better understanding.

Regards

#187517 Copied

Simon

Participant

March 7, 2018 at 15:59

Hello,

Have added new details but not sure what didn’t work before?

Will add some screenshots in private content.

Thanks,

Simon

Please, contact administrator
for this information.

#187525 Copied

Simon

Participant

March 9, 2018 at 10:56

Hello,

Sorry for the problems logging in. See private info for new password.

Please, contact administrator
for this information.

#187677 Copied

Rose Tyler

Support staff

March 9, 2018 at 11:18

Hello,

You use latest woocommerce plugin version but version of classico theme is out of date (1.7.1, the latest one – 2.1) https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Don’t forget to create backup of your files and database before starting update process!

Regards

#187682 Copied

Simon

Participant

March 9, 2018 at 11:27

Hello,

Thanks for that – yes I am aware of this but last time I tried updating the theme, the whole site broke. If this is causing the issues, the I guess I will have to try again.

Best regards,

Simon

#187687 Copied

Simon

Participant

March 9, 2018 at 12:10

What happens on the test site is when I overwrite the parent classico folder, it returns an HTTP ERROR 500 message and am unable to login to Wp-admin…

#187695 Copied

Rose Tyler

Support staff

March 9, 2018 at 12:42

You need to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

Regards

#187700 Copied

Simon

Participant

March 9, 2018 at 12:50

Okay, where do I do that as can’t access wp-admin to login?

#187701 Copied

Rose Tyler

Support staff

March 9, 2018 at 12:52

Please read this article https://codex.wordpress.org/Debugging_in_WordPress

Regards

#187704 Copied

Simon

Participant

March 9, 2018 at 13:10

Okay thanks, I have managed to generate the debug file. Will put the contents in private section:

Please, contact administrator
for this information.

#187708 Copied

Rose Tyler

Support staff

March 9, 2018 at 13:16

Hello,

Looks like not all theme files were uploaded. Please provide wp-admin and FTP access in Private Content.

Regards

#187713 Copied

Simon

Participant

March 9, 2018 at 17:23

Hi Rose, see private content. Thanks!

Please, contact administrator
for this information.

#187759 Copied

Simon

Participant

March 12, 2018 at 13:24

Hi Rose,

Any luck with this? I have tried updating parent theme again but it seems that some files do not copy over and I have no idea why….could you take a look and let me know please?

Thanks,

Simon

#187914 Copied

Olga Barlow

Support staff

March 12, 2018 at 17:51

Hello,

Can you tell me in what folder can we find your site? Because if we go into the wp-content folder from root directory we don’t see default theme that we have installed http://prntscr.com/iq7b5r
It means that it’s not the correct path and we can’t update theme.

Regards

#187948 Copied

Simon

Participant

March 12, 2018 at 18:07

Hello,

I’m not too sure what you mean – the FTP details I have provided give you access to the demo version of the website. I hadn’t noticed that before and demo site worked fine – will that still require the storefront theme?

Sorry for stupid question!

#187951 Copied

Simon

Participant

March 12, 2018 at 18:10

PS. Have copied the storefront from live sit to demo site directory but still can’t access wp login

#187952 Copied

Simon

Participant

March 12, 2018 at 18:15

From the root directory, it’s http docs. But I want to get it upgraded on the demo site first as making changes on the live site might have some issue…the demo site is located under ‘newdemo’

#187953 Copied

Simon

Participant

March 12, 2018 at 18:16

See private content for demo wp-admin login address.

Please, contact administrator
for this information.

#187955 Copied

Simon

Participant

March 13, 2018 at 11:04

Hello,

Does that make sense? I’d really like to get this sorted ASAP please. Let me know what you need.

Thanks,

Simon

#188028 Copied

Olga Barlow

Support staff

March 13, 2018 at 12:07

Hello,

That was the reason of the problem that you provided FTP to test WP installation and dashboard access to the production site.

We need Dashboard access to the site where theme should be updated. Credentials from the production site do not work for the /newdemo/. Please, provide me admin panel access to the site where you want to update theme now.

Regards

#188045 Copied

Simon

Participant

March 13, 2018 at 12:14

Okay, I will provide the detials for test site in private content.

Please, contact administrator
for this information.

#188046 Copied

Simon

Participant

March 13, 2018 at 12:16

I looked over the latest theme release for Classico and seems like a lot of files are missing…

#188047 Copied

Olga Barlow

Support staff

March 13, 2018 at 19:46

Hello,

We have updated theme. Fattal error was caused by wp-content/themes/classico-child/framework/theme-functions.php
I don’t know why you moved that file into child theme because if you want to change the function from that file you just need to copy the function into child theme functions.php file and don’t need to copy whole theme-functions.php file.

Regards

#188116 Copied

Simon

Participant

March 14, 2018 at 10:46

Hi there,

Thank you for sorting that. I didn’t set up the child theme on this website so I’m not sure what was done. So what is the best way to update the theme on our live site? Are there some steps I can follow as the help guide I was sent before about upgrading the theme doesn’t tell you what to do with relatio to child and parent themes and how best to update them.

Thanks,

Simon

#188156 Copied

Simon

Participant

March 14, 2018 at 11:16

Also, just discovered that on the testing site, I am unable to add an element to a single product with WP Bakery. Can you take a look and let me know what the bug is? As will need to fix this before updating the theme on the live site. Thanks!

#188162 Copied

Olga Barlow

Support staff

March 14, 2018 at 14:09

Hello,

1) Default child theme does not have files that your child theme includes. You need to contact site developer to find out.

2) http://prntscr.com/ir2vup Don’t see problems with product.

Regards

#188184 Copied

Simon

Participant

March 14, 2018 at 14:14

Hi there,

1. Sorry I don’t understand what you mean.

2. There is no problem viewing the product, but if you try to add an element to the page, none of the elements can be clicked. ie. you can click them but nothing happens.

#188185 Copied

Simon

Participant

March 14, 2018 at 14:22

Regarding point 1: You mean there are edits in our child theme – yes there will be some customisation – can we not just update the parent so it doesn’t affect the child?

#188186 Copied

Olga Barlow

Support staff

March 14, 2018 at 18:19

Hello,

1) Child theme includes only functions.php and style.css file at start. When you begin to customize your site you copy new files into the child theme and change them. When you update parent theme sometimes you may need to update child theme files according to changes in parent theme because you override parent theme files and old child theme files sometimes make the problems for the parent theme. If you need more information about child themes you can read WP documentation.
2) Don’t understand your problem https://gyazo.com/236a7ff8df6ff741418e149e1717e51f

Regards

#188214 Copied
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Some product SKUs not recognised/showing in [8theme] Products element

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