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Some product variation not showing on cart page

This topic has 4 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

Glam.eu

Participant

May 22, 2024 at 11:35

Hello,

we saw, that some product variation of the the same product are not showing in the cart + there are the same prices
Image attached in private area.
The size of the table cloth 80x80cm is showing good.
The size 130×280 cm is not showing variation attributes in cart.

Can you please help me?
Thanks in advanced!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#396233 Copied Theme version: 9.3.9

3 Answers

Rose Tyler

Support staff

May 22, 2024 at 14:10

Hello,

Thank you for getting in touch with us.

https://prnt.sc/FW8jT8W7yZSX

What exactly browser do you use?
Could you please record a video of the problem and your actions?

Best Regards,
8Theme’s Team

#396270 Copied

Glam.eu

Participant

May 22, 2024 at 18:32

It´s difficult to record it.
Sometimes it works and sometimes it doesnt work.
But i just clicking on a variation and sometimes the price and variation do not work.

Could you tell me what could cause this problem?
Maybe i arrange someone to fix it or maybe you can fix it?

I have deactivate all plugins except elementor and the problem is still there.

#396298 Copied

Jack Richardson

Support staff

May 23, 2024 at 08:28

Dear @Glam.eu,

We hope this message finds you well. Following your recent communication, we have conducted multiple tests and have not encountered the issue you described. To further assist you, we kindly request that you test the default Storefront theme to see if the error persists. Should the issue remain, it suggests that it is independent of our theme, and we recommend contacting WooCommerce support for further assistance, as the problem may originate from their code.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

#396337 Copied
Tagged: best selling themes, cart page problems, fix woocommerce errors, product variation issues, troubleshooting woocommerce, woocommerce themes
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