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Some questions - by maxdanam - on WordPress WooCommerce support

This topic has 31 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Olga Barlow

maxdanam

Participant

June 25, 2015 at 08:57

Hi, I need your help to solve following issues:

1) I wish to have “Login – register – newsletter” underneath of my logo place in top header.
2) How can i add payment method icons like “visa – paypal and so (Like in your demo)
in my actual footer.
3) My language translation flags are not showing in mobile and tablets. Any solutions ?
4) How can i change the background colour in menu sub-menu items ?.
5) Finaly, I wish to change the back ground colour of my sidebars. Please advice.

Thanks in advance!

Please, contact administrator
for this information.

#71505 Copied

30 Answers
Eva Kemp

Support staff

June 25, 2015 at 09:52
Hello,

1. Unfortunately there is no such possibility. You should enable top bar in Theme Options > Header to make the links shown.

2. You should add Text widget into Footer Links area in Appearance > Widget and insert this code into the widget:
<img src="https://www.8theme.com/demo/royal/wp-content/themes/royal/images/assets/payments.png" />

3. Add this code in custom.css file:
```
@media only screen and (max-width: 992px) {
.tbs.blog-description {
  display: table-cell !important;
}}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

4. Add this code in custom.css file:
```
.menu .nav-sublist-dropdown .container {
  background-color: red !important;
}
```
Write your color value.

5. Please use this code in custom.css:
```
.col-md-3.col-md-pull-9.sidebar.sidebar-left {
   background-color: red !important;
}
```
Regards,
Eva Kemp.
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Robert Hall

Support staff

June 25, 2015 at 10:05
Hello,

1) Sorry, but we don’t have such feature in our theme. You can select different variant of Header Type in Theme Options->Header.
2) This is only image. You can add text block with the following code in to Footer Links sidebar in Appearance->Widgets.
<img src="https://www.8theme.com/demo/woopress/boxed/wp-content/themes/woopress/images/assets/payments.png">
3) Please add this code in custom.css file
```
@media only screen and (max-width: 992px){
.tbs.blog-description {
  display: block !important;
}}
```
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.
4) Use this code in custom.css file
```
.menu .nav-sublist-dropdown ul>li>a{
color:red;
}
```
5) Try to add this code in custom.css file
```
.sidebar{
  background-color: red;
}
```
Regards,
Robert Hall.
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maxdanam

Participant

June 25, 2015 at 11:47

Excellent! Thank you very much. They all work except issue number 4. I have added the code as you instructed and clear cache too. But nothing happen. Further help appreciated.

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Robert Hall

Support staff

June 25, 2015 at 11:57

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

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maxdanam

Participant

June 25, 2015 at 12:16

Thank you for responding.

As for my first issue, I’m using header 18 which is supporting “Login or register”. But its not appearing in the header.
Is there a way to find all the “Shortcode” which i can use in the theme please ? (This is to avoid you bothering 😉 )

Thanks.

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Robert Hall

Support staff

June 25, 2015 at 12:44

Sorry, but your credentials aren’t correct. Please change password and provide us again, but next time do it in Private Content.
Please see screenshot: http://prntscr.com/7l4rd9

Regards,
Robert Hall.

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maxdanam

Participant

June 25, 2015 at 12:44

Please delete the above message. Thanks!

Please, contact administrator
for this information.

#71566 Copied

Robert Hall

Support staff

June 25, 2015 at 13:03

I’ve enabled Top bar in Theme Options->Header.
Also added the code for background menu in custom.css file. Please check.

Regards,
Robert Hall.

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maxdanam

Participant

June 26, 2015 at 08:36

Excellant. Thank you very much. I wanted to get ride the top bar language area and i’ve done it by placing custome css. (please see the screensot http://prntscr.com/7lhc3r ) And i tried to place to Google language box in that place. But it was not success. What i done was following:

1) Appearance –> widget —> Text block and place the shortcode —> [google-translator]
2) And place it under Left side top bar

Unfoutunatly its not aapearing. Kindly help. Thanks ! (Note in private content area)

Please, contact administrator
for this information.

#71752 Copied

Robert Hall

Support staff

June 26, 2015 at 08:46

Hello,

Sorry, but we don’t provide support for 3rd-party plugins.
Thank you for understanding.

Regards,
Robert Hall.

#71757 Copied

maxdanam

Participant

June 26, 2015 at 09:13

Understandable. No problem. Do you have any good language switcher plugins ?

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Eva Kemp

Support staff

June 26, 2015 at 09:16

Hello,

Our theme is fully compatible with WPML plugin http://wpml.org/ . Try to use it.

Regards,
Eva Kemp.

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Robert Hall

Support staff

June 26, 2015 at 09:18

Hello,

Our theme is compatible with WPML plugin.
https://wpml.org/
Also you can read more about this plugin here:
https://wpml.org/documentation/

Regards,
Robert Hall.

#71772 Copied

maxdanam

Participant

July 1, 2015 at 11:11

Hi, As you adviced i have purchased wpml. But I am having a translat issue with wpml. When i change the language the cart area (top right) drop down “no products in your cart” is not translating. According to wpml it is theme issue. Could you kindly check it and solve for me please.

For example: If i am in english page if i hover to cart, it shows “no products in your cart”. But if i change the language to French and i go to cart, it shows also “no products in your cart”. instead of “pas de produit dans votre panier” which is translated and in the string. If you wish to access admin details are in privete area.

Thanks in advance.

Please, contact administrator
for this information.

#72556 Copied

Eva Kemp

Support staff

July 1, 2015 at 12:11

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

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maxdanam

Participant

July 1, 2015 at 12:34

Thank you for the reply. Please find FTP credentials in private area.

Please, contact administrator
for this information.

#72570 Copied

maxdanam

Participant

July 1, 2015 at 17:15

Hi, I wish to draw your attention to something which i found strange too. Every time i delete the title of “search” and category, its rewrite again. please see the screenshot. http://prntscr.com/7nkxo8 . This may be help you to solve my issue. Thanks.

#72646 Copied

Eva Kemp

Support staff

July 1, 2015 at 17:54

Hello,

There is some problem with your WPML plugin: no “woopress” theme is displayed in WPML > Theme and plugins localization > Strings in the theme as it described in the documentation https://wpml.org/documentation/getting-started-guide/theme-localization/ .
We recommend you to contact WPML support or try to reinstall WPML plugin.

Regards,
Eva Kemp.

#72662 Copied

maxdanam

Participant

July 1, 2015 at 23:01

Hi, No the wpml read properly the theme (Woopress). I have re installed the wpml and re scane and its detecting perfectly. Its showed most of the text except this “No product in the cart” and widgets text (Footer area). Also i went to see the knowledgbase of wpml and its a commune issue by the theme (According to them) Please refer this link. (https://wpml.org/forums/topic/woocommerce-wpml-cart-not-translating-correctly/page/2/) In this page they say:

“As I suspected it was a theme issue. The theme was registering the same cart strings (with different context) within a custom function. I’ve tried to modify the registered strings names in the theme files and translated them the same way as before in String Translation. You should be able to see those strings translated now. :)”

As you confirm and recommended wpml fully compatible with your theme, I have purchased it. So where do you want me to pass the ball ? Kindly advice. (If you wish to uninstall the wpml and reinstall, i have no objection. Please feel free to do and locate my issue. Thanks in advance.

Please, contact administrator
for this information.

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maxdanam

Participant

July 2, 2015 at 14:04

Hi, I am awaiting a reply from you. Thanks.

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maxdanam

Participant

July 2, 2015 at 22:12

Hello, It seems that you are not responding to my issue. May i at least know the reason you are not responding please ?

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Eva Kemp

Support staff

July 3, 2015 at 08:09

Hello,

Please take our apologies for the delay.

We’re investigating this issue. As soon as there is a result we’ll let you know.

Regards,
Eva Kemp.

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maxdanam

Participant

July 3, 2015 at 08:53

Thank you for the confirmation. Look forward your reply.

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maxdanam

Participant

July 6, 2015 at 11:49

Hi, I have getting touch with wpml regarding this issue. Please read what they are saying:

Dear Prasantha,

I have checked all the site and it seems that you correctly did the translation.

The problem seems to be in the theme’s code. Maybe this string is hardcoded inside the theme.
Can you please open a ticket in the theme’s author page to ask where that strings is written in the code so we can translate it?

Let me know their answer.

Thank you

It seems (As you said) The wpml is not FULLY cmpatible with your theme. I have purchased your theme and wpml to start my first online store and now i got stuck for last few days cause of this issue. Could you please give priority to solve this issue or let me know the delay. Thanks! (Please check the private area)

Please, contact administrator
for this information.

#73334 Copied Theme version: Woo

maxdanam

Participant

July 6, 2015 at 17:37

Hello, Whats going on with my request (Since 26th june) ?? If you are not in a position to my issue, please refund what i have paid you. I’ve wasted 2 weeks time with your theme for nothing and no success. Please reply with steps to get my refund. Thanks !

#73468 Copied

Eva Kemp

Support staff

July 7, 2015 at 18:24

Hello,

Please check if the translation works properly with default Storefront theme. Unfortunately we can’t find problems with the strings in our theme. If you need code you can find it in wp-content/themes/woopress/framework/woo.php (lines 1278-1348).

Regards,
Eva Kemp.

#73762 Copied

maxdanam

Participant

July 7, 2015 at 19:26

Hi, I tried using the default storefront theme. I tried my best with all posibilities. But no luck. WPML saying the issue come from your theme and you are saying you cant find problem in your string. But in your theme description its clearly mention that wpml is compatible with your theme. As a victime client, i am suffering and wasting my time by purchasing your theme. You people passing the ball to each side. As you requested, I have given you ftp and wp admin details. So you can clearly see that part of your theme is not translating. If you were in my place, will you purchase such a theme ? Or will you enjoy wasting time like i’ve done ?. Till now, i thought you will find a solution and come back to me. But after 24 hours (Since my last ticket) you are coming to me to say “We cant find any problem”. Please note that you have taken 12 days (Since 26th June) to say “Unfortunately we can’t find problems with the strings.” Look, its very clear i have nothing done with your codes or what or ever. So the problem should be in your theme. I will NOT waste my time anymore by writing tickets. Please refund my money and. Thank you.

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Olga Barlow

Support staff

July 8, 2015 at 10:03

Hello, @maxdanam,

Please, clarify, does the translation work fine with default storefront theme?

Regards,
Olga Barlow

#73862 Copied

maxdanam

Participant

July 8, 2015 at 10:30

Hi, Yes. I can confirm you that i’ve tested with default storefront theme and its the same scenario.

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