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Some questions - by equality - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

equality

Participant

February 16, 2017 at 11:44

Hello,
after a conversation with xstore support in chat,i make here some questions.
I had some issues with my search form to the header because does not displayed the results for the category selected.
After intervention of support,now it displays the correct results but it still have some problems:
1)Delays enough and for the categories that there is not result,does not displays anything instead of display that there is not result.

2)Also when the results are displayed the list of categories is hiding and i can’t select again easily.
See here

3)Also,can you please tell me from where your support have fix the previous problem with the categories on search form?

4)Also,is it possible to search by SKU?

5)A question about dimension of products:
is preferable to use the same exactly dimensions for the images?
The problem is that there are images oblong and to width
so how is possible to adapt them?

6)At the end,we have activated the theme in some demo sites,like this.
You can understand that by the name of the website.
Can you reset the activations because all of them was demo?

Thank you

#154951 Copied

7 Answers

Olga Barlow

Support staff

February 17, 2017 at 14:56

Hello,

1)We’ll improve search in next update

2) Fixed
3) These files were changed to fix search form http://prntscr.com/e9i85g
4) By default there is no search by SKU. If you want to search by SKU you need to look for the additional plugin.
5) Either use all the images with the same dimensions or enable hard crop option in WooCommerce settings http://prntscr.com/e9i66w More information about image settings you can find here https://docs.woocommerce.com/document/fixing-blurry-product-images/
6) Done.

Regards

#155077 Copied

equality

Participant

February 17, 2017 at 15:42

thank you,
For the 1) so until next update there is not way to say that there are no results
For the 2) that you have fixed,were edited the same files that you send me to screenshot ?
For the 4) wich is the additional plugin that you told me?
Thank you

#155089 Copied

Olga Barlow

Support staff

February 20, 2017 at 15:49

Hello,

1) If this is critical I could send you pre-release archive to update theme.
2) I have changed style.css file
4) It would be better to ask WooCommerce support about search plugins that are compatible and work great with WC plugin.

Regards

#155253 Copied

equality

Participant

February 21, 2017 at 16:55

Ok,thank you,
yes for 1)if is possible.Where can you send me?
for 2)can you please tell me the code?

#155401 Copied

Olga Barlow

Support staff

February 22, 2017 at 17:35

Hello,

Updated version is available on ThemeForest – 3.8.1.

We have added .search-form-wrapper div.fancy-select ul.options {z-index: 102;}

Regards

#155505 Copied

equality

Participant

February 22, 2017 at 21:26

Thank you,
so all these changes that you did for me will not be lost with update?

#155530 Copied

Olga Barlow

Support staff

February 23, 2017 at 19:54

Hello,

No, you won’t lose them after update.

Regards

#155629 Copied
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