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Something critical has happened to my site? Seems like somehting with the theme customizer

This topic has 2 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Nicolo
    Nicolo
    Participant
    April 20, 2024 at 13:36

    The theme customizer, widgets seems to have faced a critical error.

    Its like the whole site has been reset by some reason, all the extra css and the header and format of site is broken?

    Thanks for your help!

    #392301 Copied Theme version: 9.3.7
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 07:25

    Hello, Nicolo,

    We hope this message finds you well. We noticed that you recently activated the parent theme, having previously used a child theme. Please be aware that these themes possess distinct Theme Options settings.

    To resolve your request, we have reactivated the child theme on your behalf. You can view and modify the settings by navigating to Appearance > Themes in your dashboard.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    P.S. In case you want to use the parent theme, but have settings from the child theme: go to Theme Options (when the child theme is activated) > Import/Export > Download the export file. After that activate the parent theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the parent theme.

    Best Regards,
    8Theme’s Team

    #392351 Copied
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