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Something is wrong with my xcore in static blocks.

This topic has 5 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Andrew Mitchell

  • Avatar: ziga32
    ziga32
    Participant
    January 17, 2024 at 01:41

    Something is wrong with my theme. I was building a footer with static block and suddenly I got https error 500 and nothing was working on my site.
    I got this
    https://i.imgur.com/f7SLLGa.png
    https://i.imgur.com/4YWtZWx.png

    If I disabled xcore plugin things were ok.
    I spent 2 hours figuring it out. In the end I deleted the Static block I was building and now everything works ok.
    But I build a new static block and now I have problems again. I figured out why.
    When I put a long google maps link, this one
    https://i.imgur.com/35sTkuF.png
    inside the link field
    https://i.imgur.com/O2JbVzM.png
    everthing crashes and I have to delete everything. Even if I remove the linkt nothing works. I have to build a new footer

    #380153 Copied Theme version: 9.25 WooCommerce version: latest
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2024 at 07:22

    Hello, @ziga32,

    Thank you for contacting us and for using XStore.

    1/ If you are using the latest XStore theme version 9.2.6 https://xstore.8theme.com/update-history/ , you can use XStore Footer Builder with Elementor to create a new footer for your site. please read our theme documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #380165 Copied
    Avatar: ziga32
    ziga32
    Participant
    January 17, 2024 at 11:07

    Thank you for your fast reply. Like I said I fixed the issue with using a smaller url
    https://i.imgur.com/yDKpbFV.png
    I just thought of letting you know of the issue.

    For xstore footer builder I need PRO Elements or elementor PRO, while for building static block I don’t need any of that.

    #380213 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2024 at 11:28

    Hello, @ziga32,

    You’re welcome! We are glad to hear that you were able to resolve the issue by using a smaller URL. If you have any more questions or if there’s anything else we can help you, feel free to let us know. We are here to assist you!

    Have a nice day!

    Best Regards,
    8Theme’s Team

    #380219 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 18, 2024 at 10:27

    Dear ziga32,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #380356 Copied

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