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Something strange happened, carousel and various other things disappeared

This topic has 2 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

sweetlittlegifts

Participant

October 30, 2018 at 22:46

Hi,

We have not performed any major updates recently to the site, but a few days ago the home page suddenly changed. The product carousel is missing and now random code appears at the bottom of the page. Jump points (“Gifts for Her”, “Gifts for Him”, “Letterbox gifts”) have all disappeared.

Additionally, sharing icons on product pages have disappeared and now show “[share title=”Share: ” text=”Blue Gift Hamper”]”

Have there been any major updates in the background to the theme? We are confused why this is happening. It is not the first time changes have randomly occurred after a theme update. Updates should surely maintain content?

I have provided a login for you in the secure content field.

Kind regards,

Matthew Kneale
SLG

Please, contact administrator
for this information.

#202023 Copied Theme version: Latest version 5.1.1 / Core plugin 1.1.5 WooCommerce version: 3.4.7

1 Answer

Rose Tyler

Support staff

October 31, 2018 at 09:19

Hello,

1.1.4 version of Core plugin is not compatible with XStore 5.0.2.
You can update the theme to 5.1.1 version and Core plugin to 1.1.6 version or downgrade the Core plugin to 1.1.2 version http://prntscr.com/lcklnp https://xstore.8theme.com/update-history/

Regards

#202044 Copied
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