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This topic has 2 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

Allen

Participant

June 17, 2024 at 04:39

Editing the functions.php file of the child theme, and adding code caused an error.

Files is visible for topic creator and
support staff only.

#400120 Copied Theme version: 9.2.8

1 Answer

Rose Tyler

Support staff

June 17, 2024 at 07:37

Hello Allen,

Thank you for contacting us and for using XStore.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

To address the issue you are currently facing, you will need to obtain FTP access details from your hosting provider. These details include the FTP host, FTP username, FTP password, FTP port, and FTP encryption type. Once you have these details, you can connect to your files via FTP by using a client such as FileZilla, which can be downloaded from https://filezilla-project.org/. Please proceed to fix the issue in the file indicated in your screenshot.

Please be aware that our support team cannot assume responsibility for any issues arising from custom code modifications made on your part.

Kind Regards,
8theme team

#400134 Copied
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