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Sometimes Product images are not loaded completely

This topic has 13 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

Royalty

Participant

July 11, 2017 at 12:23

Hello,
sometimes, the product images are not loaded completely, I’ve added a screenshot in private content. Whenever this happens, I’ve got this error message in firebug console:
TypeError: d.dp is undefined – zoom.js (Line 24, Column 262)
When I refresh the page, the image loads fine and the error is gone, but this happens over and over again. I am having this bug for many months but I noticed just now that there is this error message which might help with fixing it.
Any idea how to fix this would be really appreciated.
Please dont post any screenshots of my page in public content, thank you.

Please, contact administrator
for this information.

#167593 Copied

12 Answers

Rose Tyler

Support staff

July 11, 2017 at 13:07

Hello,

We don’t face such error on our test site and I can’t re-create the problem on your site. How can we recreate the problem on your site? What browser do you use? Did you try to disable 3-rd party plugins and check the page?

Regards,
Rose Tyler.

#167602 Copied

Royalty

Participant

July 18, 2017 at 14:29

Unfortunately, there is no possibility to recreate the problem, it happens without any system. I am using firefox..

#168232 Copied

Rose Tyler

Support staff

July 18, 2017 at 15:13

Hello,

To solve any problem we need to see it and know that a problem relates to our theme (you don’t face this problem with default theme – Storefront).

Regards

#168244 Copied

Royalty

Participant

July 24, 2017 at 10:26

I checked and got this problem only with Royal theme, also with all other plugins disabled. I am sure that it comes from zoom.js because everytime it happens, there is this error in console: TypeError: d.dp is undefined zoom.js (line 24, col 262)
I am sure that fixing this would solve my problem but as I am not a developer, I dont know what to do now. As said, it happens coincidentally…

#168620 Copied

Rose Tyler

Support staff

July 26, 2017 at 14:36

Hello,

Sorry for the long delay and inconvenience.
This problem will be fixed in new theme update.

Regards

#168766 Copied

Royalty

Participant

July 26, 2017 at 15:57

Great thank you! Hope that this will fix my image load problem too. It seems like there is something like a timeout where something blocks the rendering…

#168787 Copied

Rose Tyler

Support staff

July 26, 2017 at 16:14

Hello,

I sent this problem to our developers and hope that theme update will be made soon.
Thank you for being our customers.

Regards

#168791 Copied

Royalty

Participant

September 21, 2017 at 19:56

Just checked with version 3.1 – the error message and the problem with half loaded images is still there :/ As said, it happens without any system – sometimes it works but sometimes not.
I’ve uploaded a video to show the bug in private content.

Please, contact administrator
for this information.

#173144 Copied

Rose Tyler

Support staff

September 22, 2017 at 09:23

Hello,

Sorry for the inconvenience. I will pass this topic to our developers.

Regards

#173171 Copied

Rose Tyler

Support staff

September 26, 2017 at 09:14

Hello,

Please provide wp-admin and FTP access in Private Content, so our developers could try to implement a solution on your site.

Regards

#173410 Copied

Royalty

Participant

October 18, 2017 at 12:07

Just updated to version 3.3. By now, it seams that images load completely but there are still these errors:
http://www.bilder-upload.eu/show.php?file=12f709-1508324878.jpg

The Type error appears only at variable products.

Please find credentials in private content.
Thank you.

Please, contact administrator
for this information.

#175462 Copied

Rose Tyler

Support staff

October 19, 2017 at 09:10

Hello,

Do you face any problem in work of your site? If not, please ignore this message about the error.
Also, this error is not shown on a new product.

Regards

#175533 Copied
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