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Sorry, you are not allowed to access this page.1

This topic has 7 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Belal

Participant

March 18, 2023 at 17:35

i have problem with web i can’t access my dashboard any more and can’t see anything when i search it opens empty white page and sometimes give me this error

#350430 Copied Theme version: 8 WooCommerce version: new 1

6 Answers

Rose Tyler

Support staff

March 19, 2023 at 08:46

Hello, Belal,

Thank you for getting in touch with us.

There has been a critical error on this website.
We kindly request that you provide us with temporary FTP access so that we can investigate the issue further. To create FTP access, please contact your hosting provider for assistance and inquire about the server error log.

Kind Regards,
8theme team

#350451 Copied

Belal

Participant

March 19, 2023 at 13:38

okay thanks it’s working now but i have error on phone
you can check screenshot

#350484 Copied

Rose Tyler

Support staff

March 19, 2023 at 13:42

Hello, Belal,

https://prnt.sc/dlo9mL7WgeN- – in order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Kind Regards,
8theme team

#350487 Copied

Belal

Participant

March 19, 2023 at 13:54

it’s okay if idownload plugin call wpdebugging and use it ?or how to make it

#350489 Copied

Belal

Participant

March 19, 2023 at 14:03

sorry and thanks for helping but ihave 1 more question
when i search on google for my website it show as rodsee.net and it’s nice but when i click on it open new website call bestsalefy any help with that?
Thanks

#350491 Copied
Rose Tyler

Support staff

March 19, 2023 at 15:45
Hello, Belal,

1/ Add this code
```
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
```
in wp-config.php file to enable the debug mode. Or contact your hosting provider and ask to do this.
It is simplest compare to installing and using 3rd party plugin.

2/ The theme is not responsible for the google search results, so we can’t assist you.
Create correct sitemap, roboots.txt file, maybe install SEO plugin for better optimization of your pages and then reindex your site.

Kind Regards,
8theme team
#350499 Copied
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