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Sorry, you are not allowed to access this page

This topic has 4 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

BladeRunner

Participant

August 7, 2019 at 20:15

Hi there,

I’m currently unable to access Plugins in Theme Settings Xstore Dashboard

I am getting the following message: Sorry, you are not allowed to access this page

Please help thanks!

#218700 Copied Theme version: Version 5.5.1 WooCommerce version: Version 3.6.5

3 Answers

Rose Tyler

Support staff

August 8, 2019 at 07:14

Hello,

Thanks for contacting us.
It could be 3 reasons for the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

#218707 Copied

BladeRunner

Participant

August 8, 2019 at 16:18

Hi Rose,

Thanks for you quick response!

1) I have pasted my purchase code in the private content area for you so we can rule that out.

2) I don’t have access to the Appearance > Install Plugins. However when I disable the Redux Framework Plugin I am able to access it. So I suspect that is where the conflict is.

3) I am an admin user on the site so I doubt this is the issue.

When I disable the Redux Framework plugin it says it is required so what should I do?
Do you still need access to the Dashboard/FTP?

Let me know on the above thanks!

Please contact administrator
for this information.

#218740 Copied

Olga Barlow

Support staff

August 9, 2019 at 08:50

Hello,

Provide us with Dashboard and FTP access to your site to check.

Regards

#218769 Copied
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