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Sorry, you are not allowed to access this page

This topic has 7 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Christos

Participant

May 19, 2022 at 11:18

Hi there,
I’m trying to upload custom font from theme control panel but when I click on “Custom Fonts” I get a message “Sorry, you are not allowed to access this page.” Can you help?

Thanks,
Chris

Please, contact administrator
for this information.

#324212 Copied Theme version: 8.1.5 WooCommerce version: 6.5.1

6 Answers

Rose Tyler

Support staff

May 19, 2022 at 12:57

Hello,

Make sure that XStore Core plugin is activated.

Regards

#324221 Copied

Christos

Participant

May 19, 2022 at 15:17

Hi,
thanks for replying. The weird thing is that I activate it, I click somewhere and then it deactivates again. So again I get the same message on custom fonts, kind of a loop.

#324229 Copied

Christos

Participant

May 20, 2022 at 08:31

Hi,
any news? Sorry for the pressure, but it’s kind of urgent.

Thanks.

#324268 Copied

Olga Barlow

Support staff

May 20, 2022 at 08:53

Hello,

Provide us with your FTP access, please. Because the plugin is activated but the system does not recognize that it’s activated. We need to check the issue in more detail.

Regards

#324270 Copied

Christos

Participant

May 20, 2022 at 09:50

Please find attached the ftp details

Please contact administrator
for this information.

#324272 Copied

Olga Barlow

Support staff

May 20, 2022 at 11:53

Hello,

We found that Elementor Pro also displays the message that the Elementor plugin is not activated even if it’s activated https://gyazo.com/e94897ff1462e210e9c4ee34b9676c9e And it happens even with the default theme which means that XStore theme is not the reason of the issue.
Also, as I can see that if I change the permalinks type from Post name to Plain both errors disappear. So, something is wrong with the server settings or with the .htaccess rules. Contact hosting provider to get help with this issue. We can’t fix that from theme side because our theme is not the reason of the problem.

Regards

#324285 Copied
Tagged: access, not allowed, persuasive, sorry, themes, woocommerce, wordpress
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