This topic has 15 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler
Hello,
I got this error message when updating the site products. not sure what happened here. all plugins are updated and the theme as well can you help?
Thanks
Hello,
Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is enabled?
Regards
i cant go to anywhere in admin area anymore. not sure how to do this.
Ok. I’ve done this part.
Decativate themes. i’ve been able to go to the admin page after this. So i guess the problem is with the themes. what should i do next?
Hello,
Provide us with WP Dashboard access to your site, please.
Regards
private content
this is annoying! what is happening with my theme???
i’m locked out of my own website again. everytime i edit/add products i got logged out and locked out of the admin area. fixing this is very time consuming!
Hello,
Because you did not provide correct temporary wp-admin access, we can’t login and take a closer look.
Meanwhile, as a rule, such problems are independent of the theme. Check PHP time limit in WooCommerce > Status, contact your hosting provider and ask if this value can be increased.
Check if you are using a cracked 3rd party plugin, it can be the reason for the problem.
If nothing from this helps, provide temporary wp-admin and FTP access, so we can do more tests. Please note that there is no such problem on our test sites, so we can’t give you a ready solution right now, unfortunately.
Regards
I’m having problem with the theme lately not sure whats going on.
FTP and WP admin access provided in private content
Hello,
I got this error message when updating the site products.
– we checked and do you see the problem https://prnt.sc/HTUlVJO9arBV Could you provide a video of the problem and link for the product where that problem exists ?
Regards
This problem only occurs when i heavily update the site with products. so i couldnt make a video of this. i will try.
what i found out is that the site will automatically log me off. then after that i i would get that message. It seems that the account (admin) would change from admin to no role. what do you think cause this?
Hello,
Waiting for the video.
Check this – https://wordpress.org/support/topic/admin-user-mysteriously-changed-to-no-role/
Regards
Hello, i can’t make a video of this because it just happen instantly like the one in that wp thread. Would be pita to find out which causes this problem waaaahhh
Hello,
We can’t do tests and fix the problem if we can’t see it. Maybe support of WordPress or WooCommerce will be able to give you some advice.
Have you read the article we provided in the previous reply?
Regards
You must be logged in to reply to this topic.Log in/Sign up