This topic has 8 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez
Hi after install dome theme on page webside show >> “Sorry, you are not allowed to access this page.”
Hello @kanompunk,
We hope you are doing well. We wanted to inquire if you have made any changes to the user roles. Please ensure that your account is set as an administrator. You can find more information on this topic in the following article: https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/#4-make-sure-youre-an-administrator or https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/.
We thank you for your time and look forward to hearing from you.
Best Regards,
8Theme’s Team
Hi homepage show Eror The parent theme is missing. Please install the “TMAX” parent theme.
Hello @kanompunk,
We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to investigate your site further.
WP Admin URL:
WP Admin Username:
WP Admin Password:
We thank you for your cooperation and look forward to hearing from you.
Best Regards,
8Themes Team.
dear support,
Private Content
thank you
Hello, Kanompunk
We can’t log in – https://prnt.sc/lc7rOBedXtYk Please check the credentials.
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.
Did you make any changes in theme files, like renaming?
Kind Regards,
8theme team
What do I have to do? to go through this topic
System Requirements : Max execution time: min (120-180)
thank you
Hello, Kanompunk,
In order to change the Max Execution Time of your site, please follow the solutions listed below.
Method 1: Edit the file wp-config.php:
Add the following line to wp-config.php:
set_time_limit(300);
Method 2: Edit the file .htaccess:
Before editing, please make sure to back up .htaccess.
Add the following line to .htaccess:
php_value max_execution_time 300
Method 3: Editing php.ini
Add the following line to php.ini:
max_execution_time = 300
We hope this information is helpful.
Best Regards,
8Theme’s Team
The issue related to '‘Sorry, you are not allowed to access this page.’' has been successfully resolved, and the topic is now closed for further responses