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Sorry, you are not allowed to access this page.

This topic has 8 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

kanompunk

Participant

January 24, 2023 at 06:33

Hi after install dome theme on page webside show >> “Sorry, you are not allowed to access this page.”

Please, contact administrator
for this information.

#344804 Copied Theme version: 9.0.2 WooCommerce version: XStore_Theme_v.9.0.2

7 Answers

Tony Rodriguez

Support staff

January 24, 2023 at 07:56

Hello @kanompunk,

We hope you are doing well. We wanted to inquire if you have made any changes to the user roles. Please ensure that your account is set as an administrator. You can find more information on this topic in the following article: https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/#4-make-sure-youre-an-administrator or https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/.

We thank you for your time and look forward to hearing from you.

Best Regards,
8Theme’s Team

#344815 Copied

kanompunk

Participant

January 24, 2023 at 09:12

Hi homepage show Eror The parent theme is missing. Please install the “TMAX” parent theme.

#344831 Copied

Tony Rodriguez

Support staff

January 24, 2023 at 12:45

Hello @kanompunk,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to investigate your site further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Themes Team.

#344861 Copied

kanompunk

Participant

January 24, 2023 at 13:28

dear support,

Private Content

thank you

Please contact administrator
for this information.

#344870 Copied

Rose Tyler

Support staff

January 24, 2023 at 16:35

Hello, Kanompunk

We can’t log in – https://prnt.sc/lc7rOBedXtYk Please check the credentials.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.

Did you make any changes in theme files, like renaming?

Kind Regards,
8theme team

#344918 Copied

kanompunk

Participant

January 25, 2023 at 02:40

What do I have to do? to go through this topic

System Requirements : Max execution time: min (120-180)

thank you

#344976 Copied

Tony Rodriguez

Support staff

January 25, 2023 at 08:29

Hello, Kanompunk,

In order to change the Max Execution Time of your site, please follow the solutions listed below.

Method 1: Edit the file wp-config.php:
Add the following line to wp-config.php:

set_time_limit(300);

Method 2: Edit the file .htaccess:
Before editing, please make sure to back up .htaccess.

Add the following line to .htaccess:

php_value max_execution_time 300

Method 3: Editing php.ini
Add the following line to php.ini:

max_execution_time = 300

We hope this information is helpful.

Best Regards,
8Theme’s Team

#345001 Copied
Tagged: access, denied, error, forbidden, themes, woocommerce, wordpress
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