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“sort by” option not working on shop page.

This topic has 14 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Prashant

Prashant

Participant

April 30, 2023 at 18:32

Whenever I select any of the sort option on shop page, there is only 15 product showing on the screen. no more products are being load. (for PC and mobile also)

I tried switching pagination method to “load more” but still not getting all the products to load. I tried disabling other plugins also, it didn’t worked.

It’s happening with every available sort option. (popularity, average rating, price…)

#354974 Copied Theme version: 9.1.2 WooCommerce version: 6.2

13 Answers

Rose Tyler

Support staff

May 1, 2023 at 07:02

Hello, Prashant,

Thank you for getting in touch with us.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#354990 Copied

Prashant

Participant

May 1, 2023 at 13:39

Thank you for the quick response.

I switched to Storefront theme temporary and the “sort by” function worked perfectly. So the issue is with Xstore theme.

Please guide needfully, sharing temporary admin credentials to troubleshoot

Please contact administrator
for this information.

#355026 Copied

Rose Tyler

Support staff

May 1, 2023 at 13:58

Hello, Prashant,

Thank you for your response.

Please record a video of the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355032 Copied

Prashant

Participant

May 5, 2023 at 13:35

Hello, here I am sharing the recorded screen video of the issue:
https://www.awesomescreenshot.com/video/17130533?key=0fa447e9a21b3e29cb3cce64a64245c1

As you can see, products are loading fine until I select any of the sorting option.

#355709 Copied

Rose Tyler

Support staff

May 5, 2023 at 14:26

Hello, Prashant,

Thank you for your response.

Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Clear cache after the update and check if the problem is fixed.

In case this doesn’t help, please provide FTP access, so we can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#355715 Copied

Prashant

Participant

May 5, 2023 at 15:31

Hello, I updated the theme and core plugins, then cleared cache.

Still having the same issue as can be seen on above screen recording video.

Pleas do needful, I ‘m sharing the temporary admin credentials.

Please contact administrator
for this information.

#355721 Copied

Rose Tyler

Support staff

May 5, 2023 at 15:41

Hello, Prashant,

Thank you for your response and for wp-admin access, but we need FTP access also. Please contact your hosting provider to get them.

Kind Regards,
8theme team

#355724 Copied

Prashant

Participant

May 7, 2023 at 08:09

Here are FTP details.

Please contact administrator
for this information.

#355799 Copied

Rose Tyler

Support staff

May 7, 2023 at 08:33

Hello, Prashant,

Thank you for the reply.

FTP directory is empty – https://prnt.sc/BX-z_u6QDOls
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Kind Regards,
8theme team

#355805 Copied

Prashant

Participant

May 7, 2023 at 08:58

Sorry for the inconvenience , here are the updated FTP access details full wordpress directory access.

Please contact administrator
for this information.

#355811 Copied

Rose Tyler

Support staff

May 7, 2023 at 09:53

Hello, Prashant,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#355818 Copied

Rose Tyler

Support staff

May 9, 2023 at 10:45

Hello, Prashant,

Thank you for your patience.

We have fixed this for you and the fix will be included in the next theme update.

Kind Regards,
8theme team

#356062 Copied

Prashant

Participant

May 9, 2023 at 15:09

Thank you so much for the great and super fast support.

#356131 Copied
Tagged: error, sort by, themes, woocommerce, wordpress
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