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Sorting AND filter not work on my shop page

This topic has 13 replies, 3 voices, and was last updated 1 years, 7 months ago ago by aloulou

aloulou

Participant

May 1, 2023 at 02:54

hello, i notice that sorting by a filter by work random on my shop page the result not correct please help!!

#354979 Copied Theme version: v.5.1.2 WooCommerce version: Version 7.6.1

12 Answers

aloulou

Participant

May 1, 2023 at 03:24

when i apply “filter by price” the results is random and also “sort by”

Please contact administrator
for this information.

#354980 Copied

Rose Tyler

Support staff

May 1, 2023 at 07:28

Hello, Aloulou,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354997 Copied

aloulou

Participant

May 1, 2023 at 13:14

thank you but i still have the same issue nothing fixed the options “sort by” and “filter by” not work correctly please help ! i dont know what to do

#355021 Copied

Rose Tyler

Support staff

May 1, 2023 at 13:44

Hello, Aloulou,

Thank you for your response.

We’ve checked “sort by” and “filter by” on your Shop page, and they work fine.
Please provide us with a video of the problem (record a video > upload it on filesharing service https://wetransfer.com/ and provide us with the URL here).

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355029 Copied

aloulou

Participant

May 1, 2023 at 14:06

https://we.tl/t-sN0oAcv4Dn

#355034 Copied

Rose Tyler

Support staff

May 1, 2023 at 14:28

Hello, Aloulou,

Thank you for your video.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#355039 Copied

aloulou

Participant

May 1, 2023 at 14:33

i find the cause of the issue it’s in advanced product data order i delete the order now it work

#355040 Copied

Rose Tyler

Support staff

May 1, 2023 at 14:52

Hello, Aloulou,

Thank you for letting us know.

Kind Regards,
8theme team

#355042 Copied

aloulou

Participant

May 1, 2023 at 15:45

thank you , just one more thing i want to display 1 item per row on shop page in mobile version instead of 2 how i can do that?

#355044 Copied

aloulou

Participant

May 1, 2023 at 17:56

hello

#355053 Copied
Tony Rodriguez

Support staff

May 2, 2023 at 06:03
Hello, @aloulou,

To display one product per row on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:
```
@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}
```
Best Regards,
8Themes Team.
#355077 Copied
aloulou

Participant

May 2, 2023 at 12:31

thank you the CSS code work perfectly on mobile 🙂

#355130 Copied
Tagged: filter, shop page, sorting, template, woocommerce, wordpress
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Sorting AND filter not work on my shop page

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