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Speed Issue Backend / Frontend – up to 14 sec in backend

This topic has 6 replies, 2 voices, and was last updated 6 months ago ago by Luca Rossi

amiseo

Participant

September 27, 2024 at 08:13

Hi there,
we are facing heavy speed issues with xstore.
1. we deactivated all other plugins – extremely slow in backend & on mobile in frontend
2. we just deactivated the xstore-core-plugin – backend is fast again
we have webhosting with enought space 10GB Ram etc etc – higher class webhosting-package…

We tried wprocket, we compressed images etc etc etc – but still dead slow.
Can you please check that?

Please, contact administrator
for this information.

#416056 Copied

5 Answers

Luca Rossi

Support staff

September 28, 2024 at 09:52

Dear @amiseo,

We have conducted a review of your website and observed that there are currently 37 active plugins. We have identified a couple of issues that may be impacting the performance of your site, along with our recommendations for resolving them:

1. **Backend Performance**: The slow loading of the backend may be attributed to the third-party plugins installed on your site. We advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

2. **Frontend Performance**: Regarding the slow frontend, we recommend adjusting some settings in the WP-Rocket plugin, which could enhance your site’s loading speed. Please consider implementing the following settings:
– [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
– [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

We hope these recommendations will assist in improving the performance of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#416197 Copied

amiseo

Participant

September 30, 2024 at 07:51

Hi there,
thank you for your email, but i think you did not read completley… we deacttivated ALL PLUGINS excepting xstore. And it is still dead slow 😉
And i already found all your backend & frontent-performance notices 😉

#416380 Copied

Luca Rossi

Support staff

September 30, 2024 at 08:51

Hi @amiseo,

The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#416391 Copied

amiseo

Participant

September 30, 2024 at 09:19

Hi there,
actually we do not want a speed optimization from scratch. This is an important notice for more than this instance. on all xstore-installations we facing the same issue. backend-speed is extremely slow. we do not want a backend with 1 sec loading time … or frontend with 1 sec loading time. you should be able to see that backend-speed is arround 12 – 14 sec also … if just xstore-theme & plugin is activated – nothing else. 2 developers also said, that just xstore-plugin is causing that speed-issue 🙂

#416401 Copied

Luca Rossi

Support staff

October 1, 2024 at 05:12

Hi @amiseo,

We went through your website backend and the loading time was around 4-6 seconds.

Please check our attachment files.

Best regards,
The 8Theme Team.

Files is visible for topic creator and
support staff only.

#416539 Copied
Tagged: 14 sec backend solution, frontend speed enhancement, improve woocommerce performance, speed up wordpress backend, woocommerce backend speed, woocommerce templates optimization, wordpress speed optimization
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