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Speed Optimization options and Mega menu not working properly

This topic has 11 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Alex

Participant

March 8, 2023 at 14:58

Hello,
I am having some technical issues regarding my website using xstore theme. I would like your help to resolve them.
I tried to install and configure Lite Speed plugin to optimize the speed of my page but a lot of issues came up. I unistall it and restored previews settings. But a mega menu i have created doesn’t work properly any more. It is displayed without the initial settings and design i created using elementor.
Finallly i would like ,if possible, help configuring the speed optimization options in xstore settings. I am using W3 total Cache plugin which seems to work better than LiteSpeed.
Thank you

#349355 Copied Theme version: 1.0 WooCommerce version: 7.4.1

10 Answers

Rose Tyler

Support staff

March 8, 2023 at 15:49

Hello, Alex,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#349374 Copied

Alex

Participant

March 8, 2023 at 15:51

I have already done this. But i dont think the mega menu problem is caused by this options.

#349375 Copied

Rose Tyler

Support staff

March 8, 2023 at 15:55

Hello, Alex,

In the Private Content, you will find a video demonstrating what is visible in the menu on your site for us.
Please record a video or provide screenshots of what do you mean by “mega menu i have created doesn’t work properly any more”.
Additionally, please provide temporary wp-admin access so that we can take a closer look at your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#349377 Copied

Alex

Participant

March 8, 2023 at 16:04

it works corectly only on the first time you enter the page. if you go to other parts of the site it is displayed like this

#349381 Copied

Rose Tyler

Support staff

March 8, 2023 at 17:17

Hello, Alex,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#349401 Copied

Alex

Participant

March 8, 2023 at 21:37

Private Content

Please contact administrator
for this information.

#349412 Copied

Alex

Participant

March 9, 2023 at 08:52

Also when i try to enter the main page by the admin page it doesn’t load. It appears like this.
i can provide you access to the admin page to inspect the problem if you want.

Please contact administrator
for this information.

#349435 Copied

Rose Tyler

Support staff

March 9, 2023 at 13:13

Hello, Alex,

Please provide temporary wp-admin access, so we can take a closer look.
Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#349457 Copied

Alex

Participant

March 9, 2023 at 13:22

I am typing you temporary password. Thank you for your help..

Please contact administrator
for this information.

#349459 Copied

Rose Tyler

Support staff

March 9, 2023 at 14:25

Hello, Alex,

Thank you for wp-admin access.

We’ve checked the Mega menu on your site via Chrome and Safari and do not see the problem still.
Please try to check it from another device and different browsers.

“Also when i try to enter the main page by the admin page it doesn’t load. It appears like this.” – could you provide a video or screenshots of where exactly do you click to see this issue?
Please upload these media on the filesharing service and provide us with URL – https://wetransfer.com/

Kind Regards,
8theme team

#349470 Copied
Tagged: best selling, mega menu, optimization options, performance, speed optimization, woocommerce themes
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