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Spotligh not working as intended i guess after update

This topic has 8 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Alpha111

Participant

September 28, 2024 at 15:18

I am experiencing an issue with the spotlight feature on my website after a recent update. When I click on the spotlight, it does not load the associated categories or products.

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for this information.

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#416223 Copied Theme version: 9.3.15

7 Answers

Alpha111

Participant

September 30, 2024 at 00:05

XStore Core plugin is the cause i tested on staging site the moment i updated it the issue started

#416348 Copied

Alpha111

Participant

September 30, 2024 at 00:16

can you help me please its having a big impact on the ux

Please contact administrator
for this information.

#416349 Copied

Jack Richardson

Support staff

September 30, 2024 at 12:44

Dear @Alpha111,

We hope this message finds you well. Upon reviewing your web-site current setup, we have observed that there are several patches pending installation. It appears that one or more of these updates might address the issue you are experiencing, as detailed here: https://prnt.sc/sOuLb_B4BuEt.

We kindly request that you install all pending updates at your earliest convenience and clear your system’s caches thereafter. Please verify if the issue persists following these actions.

Should the problem continue, do not hesitate to provide us with feedback. We are here to assist you further and ensure everything is functioning smoothly.

Best regards,
Jack Richardson
The 8Theme Team

#416440 Copied

Alpha111

Participant

September 30, 2024 at 12:46

no the patches didnt fix the issue plus i already applied the patches they keep coming back

#416442 Copied

Andrew Mitchell

Support staff

October 1, 2024 at 13:23

Hello, Alpha111,

Thank you for reaching out and updating the topic to the latest version. We are pleased to inform you that we have addressed your issue. Please check at your earliest convenience.

Best Regards,

8Theme’s Team

#416630 Copied

Alpha111

Participant

October 1, 2024 at 13:25

Thanks alot can i know what was causing the issue ?

#416631 Copied

Andrew Mitchell

Support staff

October 1, 2024 at 13:36

We would like to inform you that the issue you encountered was caused by a conflict between the filter widgets and the Spotlight element. Specifically, when any such widget was present on a page, the Spotlight was also treated as a filter, which led to the problem. We are pleased to report that this issue has now been resolved.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#416639 Copied
Tagged: spotlight feature malfunction, woocommerce spotlight error, woocommerce theme fixes, woocommerce update issues, wordpress themes troubleshooting, wordpress update problems
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