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Spotlight categories content block does not work in elementor

This topic has 11 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

maybendeler

Participant

August 27, 2024 at 09:41

I’m using elementor as a website builder. Somehow when I add the content block spotlight categories not all of my categories are visible. For example the category ‘Loopfietsen’ with the ID-216 does not show up on the page. How can this be solved?

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#411756 Copied Theme version: 9.3.13

10 Answers

Tony Rodriguez

Support staff

August 27, 2024 at 11:40

Hello, @maybendeler,

Thank you for contacting us and for using XStore.

We have checked your site and found that you are using a very old version of the XStore theme and core plugin. It is necessary to use the latest version of the theme and core plugin to avoid any inconvenience.

Please Update the XStore theme (9.3.18) and Xstore core plugin (5.3.18) to their latest version.

Afterward, Please clear all cache and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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maybendeler

Participant

August 27, 2024 at 14:16

thnx for the update Tony, do you offer support in updating the plugin?

#411814 Copied

Tony Rodriguez

Support staff

August 27, 2024 at 14:21

Hello, @maybendeler,

Thank you for your response.

To ensure the safety and integrity of your data, we strongly advise that you create a comprehensive backup of your website at your earliest convenience. This precautionary measure is crucial for safeguarding your site’s content during the update process.

Once you have completed the backup, please inform us so that we can proceed with updating the XStore theme and core plugin on your site.

Thank you for your attention to this matter. We look forward to your confirmation.

Best regards,
The 8Theme Team

#411820 Copied

maybendeler

Participant

August 27, 2024 at 16:16

Hi Tony, the back-up is finished.

#411852 Copied

maybendeler

Participant

August 27, 2024 at 17:08

Hi Tony, is the update finished?

#411860 Copied

Tony Rodriguez

Support staff

August 28, 2024 at 06:12

Hello, @maybendeler,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

As part of the resolution process, we have edited the category settings by removing the parent category and updating it accordingly.

2/ The spotlight categories element is designed for the parent categories only. If you would like to display any categories(include parent & child), please use the product categories element instead:

https://prnt.sc/kMiL9JlMRFO-

You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#411894 Copied

maybendeler

Participant

August 28, 2024 at 20:46

Perfect! Thnx for the update. A final question. When I add the categories they show up quite big on mobile… is it possible for mobile to show two category circles? instead of one big category circle? The same as the attachted image which show two product next to each other.

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Tony Rodriguez

Support staff

August 29, 2024 at 06:35
Hello, @maybendeler,

Thank you for your response.

Please add the next Custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS.
```
@media (max-width: 600px){
    .home .categories-grid.row .category-grid {
        width: 50%;
    }
}
```
We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team
#412101 Copied
maybendeler

Participant

August 29, 2024 at 18:45

Thanks a lot works perfectly!

#412260 Copied

Tony Rodriguez

Support staff

August 30, 2024 at 05:08

Hello, @maybendeler,

You are welcome!

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#412278 Copied
Tagged: content block problem, elementor issue, fix elementor, spotlight categories, woocommerce troubleshooting, wordpress theme solutions, wordpress woocommerce themes
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Spotlight categories content block does not work in elementor

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