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Square gateway "postcode" field not displaying

This topic has 4 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Therese
    Therese
    Participant
    April 13, 2020 at 03:51

    We use Square gateway, which requires postal code field for verification. On initial loading of the checkout page this field can be seen in the form, however it is then ‘overwritten’ after 2-3 second and this field is no longer visible to users hence all payment attempts fail.

    #233315 Copied Theme version: 6.3 WooCommerce version: 4.01
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    April 13, 2020 at 06:17

    Hi,

    Please send:

    – Screenshots of issues
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #233323 Copied
    Avatar: Therese
    Therese
    Participant
    April 13, 2020 at 08:03
    Please contact administrator
    for this information.
    #233325 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2020 at 14:04

    Hello,

    Problem is that plugin adds the “hidden” class to this field http://prntscr.com/ryfhzq
    This class means that block should be hidden and our theme includes appropriate styles. And this is known bug as I can see at the forum of the plugin https://wordpress.org/support/topic/postal-code-missing-under-credit-card-info/
    They promised to fix the issue but seems it was not fixed. Contact plugin author again.

    Regards

    #233352 Copied
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