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SSL loading errors on checkout page. - by venetia

This topic has 15 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Jack Richardson

venetia

Participant

July 30, 2014 at 17:24

I am currently running IDstore on OxygenProducts.org

All other items on this website load securely. I get to the checkout page, https is fine either until the accordion tabs open, or when I select a province in the “billing address” tab.

I receive the following errors:

The page at ‘https://oxygenproducts.org/checkout/’ was loaded over HTTPS, but displayed insecure content from ‘http://oxygenproducts.org/wp-content/themes/idstore/images/chosen-sprite.png’: this content should also be loaded over HTTPS.

oxygenproducts.org/checkout/:1
Failed to load resource: the server responded with a status of 404 (Not Found) http://oxygenproducts.org/wp-content/themes/idstore/images/chosen-sprite.png

Could you please assist me in correcting this problem?

Thanks in advance.

#11425 Copied

14 Answers

Eva Kemp

Support staff

July 30, 2014 at 20:05

Hello,

The error means the link http://oxygenproducts.org/wp-content/themes/idstore/images/chosen-sprite.png should be loaded with https as well. Please make sure you’ve changed all links to https.
The second error – 404 (Not Found) – means there is no such image “chosen-sprite.png” in the directory wp-content/themes/idstore/images/. You should also check if you’ve uploaded it or its permissions.

Regards,
Eva Kemp.

#11446 Copied

venetia

Participant

July 30, 2014 at 20:48

I know what the error means, but which file should I change the links to https in?
I can’t seem to find the file that is attempting to load this link. I suspect it may be dark.css in IDstore or chosen.css in the WooCommerce directory. That is why I’m asking for assistance.
Also, there is no such file in wp-content/themes/idstore/images/, only in the WooCommerce folder.

#11455 Copied

venetia

Participant

July 30, 2014 at 20:54

* By WooCommerce I mean the WooCommerce plugin directory itself, not the WooCommerce directory within IDstore.

Regards.

#11456 Copied

Jack Richardson

Support staff

July 31, 2014 at 07:14

Hello,

Could you please provide us with FTP and wp-admin credentials in Private Content.

Regards,
Jack Richardson

#11463 Copied

venetia

Participant

July 31, 2014 at 07:44

Credentials are attached in the private message, please keep me updated to your progress.

Thanks in advance.

Please, contact administrator
for this information.

#11464 Copied

Jack Richardson

Support staff

July 31, 2014 at 08:00

Hello,

Please check the provided credentials (both FTP and wp-admin) as we unable to log in.

Regards,
Jack Richardson

#11465 Copied

venetia

Participant

July 31, 2014 at 08:43

Please try again. I could log in fine, but I reset the password to the previously sent one again.

#11467 Copied

Jack Richardson

Support staff

July 31, 2014 at 09:04

Hello,

Sorry, but we’re still unable to connect using provided credentials.

Regards,
Jack Richardson

#11472 Copied

venetia

Participant

July 31, 2014 at 09:19

Credentials are still working fine. I disabled a security plugin that may be blocking country.
FTP details are also still good. I can send you the FTP config files for CoreFTP, Filezilla and Cyberduck if you wish. Just send me your email.

#11473 Copied

Jack Richardson

Support staff

July 31, 2014 at 09:56

Hello,

We’ve sent you the image “chosen-sprite.png” on your email address. Send us back please the config file for FileZilla.

Regards,
Jack Richardson

#11474 Copied

venetia

Participant

July 31, 2014 at 10:03

Can you please send the email to samueljsh@gmail.com?

#11475 Copied

Jack Richardson

Support staff

July 31, 2014 at 10:35

Hello,

We’ve re-sent the image to samueljsh@gmail.com.

Regards,
Jack Richardson

#11477 Copied

venetia

Participant

August 1, 2014 at 12:05

It seems like the SSL is working now. I haven’t received any feedback from you though I assume you had something to do with it? 🙂

#11591 Copied

Jack Richardson

Support staff

August 1, 2014 at 12:17

Hello,

We haven’t done any changes. It seems that you put image into the folder and this fixed the issue.

Regards,
Jack Richardson

#11594 Copied
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