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Star Ratings Inactive (gray color) eventhough there is a review

This topic has 21 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

accioweb

Participant

November 29, 2015 at 19:53

Hi,

Star ratings are still inactive even though it saying one customer has rated. THe comment and rating is also approved in the wp dashboard.

Please see this single product page. Also how to remove the 1 customer review part? I just want the stars.

http://new.internationalanabolics.com/shop/oral-range/adex-1-arimidex-1mg/

thanks.

Please, contact administrator
for this information.

#101852 Copied Theme version: latest WooCommerce version: latest

20 Answers

Eva Kemp

Participant

November 30, 2015 at 10:00

Hello,

As I see you’re using additional plugins “Rating-Widget: Star Review System”, “WooCommerce Product Reviews Pro” for star rating. Sorry, but we don’t provide support for 3rd-party plugins.
Woocommerce has default option for reviews:
https://docs.woothemes.com/document/configuring-woocommerce-settings/ (paragraph “2.Products”)

Regards,
Eva Kemp.

#101899 Copied

accioweb

Participant

November 30, 2015 at 12:38

no i put that on because of the gray thing. but i will deactivate when the default is working

#101940 Copied

Eva Kemp

Participant

November 30, 2015 at 15:33

Hello,

Please show us an issue on screenshot and clarify with more details what you want to achieve.

Thank you.

Regards,
Eva Kemp.

#101961 Copied

accioweb

Participant

November 30, 2015 at 18:15

Here.

http://i.imgur.com/AZb4OnQ.png

now it’s not a gray star anymore but it disappeared completely. plus the breadcrumbs disappeared too.

#101993 Copied

Eva Kemp

Participant

November 30, 2015 at 19:23

Hello,

Have you made any changes in the theme files?
May we reupload the theme?
Please provide us with FTP credentials and create a back up of your files and database.

Regards.
Eva Kemp.

#102009 Copied

accioweb

Participant

November 30, 2015 at 20:25

Yeah I made a change I think on the single product page template.

But yes you can. Even the page “products” is not loading properly. Images not full width.

if you reinstall are you going to load the backup?

Please, contact administrator
for this information.

#102022 Copied

Eva Kemp

Participant

November 30, 2015 at 20:59

Hello,

I’ve reuploaded the theme. I’ve renamed “woocommerce” folder to “woocommerce_old” in wp-content/themes/ia-accioweb directory in order you want to revert back some files that you edited.

Please check reviews now.

Regards,
Eva Kemp.

#102038 Copied

accioweb

Participant

November 30, 2015 at 21:56

Hi,

Yes the reviews are here but still gray in color. is that the default? if it is can we change the star rating color?

Also breadcrumbs is still not here, and products (page) is still not loading the images properly/

Thanks.

Please, contact administrator
for this information.

#102052 Copied

accioweb

Participant

December 1, 2015 at 05:40

Hi,

After the reinstallation, I am getting all these errors and can’t even edit the site.

http://i.imgur.com/lefwhIv.png

#102065 Copied

Eva Kemp

Participant

December 1, 2015 at 09:07

Hello,

Try to re-add the element in VC editor for which you’re getting those errors.

Also now we can’t access your site, it’s not loading.
Please check it.

Regards,
Eva Kemp.

#102085 Copied

accioweb

Participant

December 1, 2015 at 11:40

yes that’s what happened. page loading was 10mins per page. I was forced to uninstall everything.

#102113 Copied

Eva Kemp

Participant

December 1, 2015 at 12:24

Hello,

Now wp-admin panel credentials are incorrect.
Please provide us with the correct ones.

Regards,
Eva Kemp.

#102122 Copied

accioweb

Participant

December 1, 2015 at 13:09

sure.

Please, contact administrator
for this information.

#102142 Copied

Eva Kemp

Participant

December 1, 2015 at 15:14

Hello,

As I see images are shown:
http://storage4.static.itmages.com/i/15/1201/h_1448979071_7717083_ec91d325e3.png

Concerning the breadcrumbs background, as I see you didn’t upload image in Theme Options > Color Scheme > Breadcrumbs background. Please upload a picture or set background color and check breadcrumbs after that.

Regards,
Eva Kemp.

#102183 Copied

accioweb

Participant

December 4, 2015 at 18:26

can you please tell me how to change the colors of the star ratings? i uploaded and change the image but still gray color.

#102813 Copied

Eva Kemp

Participant

December 4, 2015 at 19:54

Hello,

Star icons are loading from the image wp-content/themes/ia-accioweb/images/staticks/star-silver.png. You need edit it with Photoshop or other image editor to change color.

Regards,
Eva Kemp.

#102828 Copied

accioweb

Participant

December 9, 2015 at 13:37

I already changed the image but still gray in color.

Please, contact administrator
for this information.

#103506 Copied

Eva Kemp

Participant

December 9, 2015 at 14:48

Hello,

You must add only one “star” image as it was added before.
Please edit your image and leave only one star.

Regards,
Eva Kemp.

#103516 Copied

accioweb

Participant

December 10, 2015 at 02:49

Changed it to one star but still doesn’t load. Stars are still color gray.

#103653 Copied

Jack Richardson

Support staff

December 10, 2015 at 08:53

Hello,

As I see stars are red now:
http://storage8.static.itmages.com/i/15/1210/h_1449733947_6560298_c72433f241.png

Please check it again.

Best regards,
Jack Richardson.

#103681 Copied
Tagged: gray color, inactive, reviews, star ratings, themes, woocommerce, wordpress
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