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Started having problems saving some customizations in Single Product Builder

This topic has 2 replies, 1 voice, and was last updated 1 years, 2 months ago ago by mickmickmick

mickmickmick

Participant

October 6, 2023 at 16:30

Hi, i’ve been usings your theme Xstore for about two weeks now. Today i’m experiencing some problems in saving some settings in the single product builder (Customize > Woocommerce > Single Product Builder) . For example, if I set a custom WCAG Background Control to the wishlist element, I see it properly applied in the theme preview but when I click on Publish things are not saved. No popup errors are shown but if i check chrome’s console, i see an error an admin ajax. The same happens if i try to change the product price size: it shows properly on preview but it doesn’t save it. Additional info: when this happens and I try to leave the customization settings, the “not saved changes” popup comes out, as if I’d never clicked on Publish after editing the settings. Also when this happens there’s no way to make saves to the page, even in things that usually works, as the position of the elements in the product builder. The only way to make the “Publish” work again even for those “normally saving” fields is to refresh the page.

I’ve never customized those settings (single product page) before, so it’s either something that broke today or something that never worked properly and i’ve just found out.
Thank you for your support,
Regards

Please, contact administrator
for this information.

#369592 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

1 Answer

mickmickmick

Participant

October 6, 2023 at 17:58

Just posted an update, private area.

Please contact administrator
for this information.

#369596 Copied
Tagged: customization issues woocommerce, fix saving problems woocommerce, product builder customization errors, woocommerce single product builder, woocommerce wordpress themes help, wordpress themes troubleshooting
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Started having problems saving some customizations in Single Product Builder

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