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Started totally new website due to issues with your template and still problems on new website

This topic has 9 replies, 2 voices, and was last updated 8 months ago ago by Tony Rodriguez

jhawker81

Participant

March 25, 2024 at 22:56

Started totally new website due to issues with your template and still problems on new website

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#388595 Copied Theme version: 9.3

8 Answers

Tony Rodriguez

Support staff

March 26, 2024 at 07:51

Hello, @jhawker81,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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jhawker81

Participant

March 26, 2024 at 11:17

To make you an administrator, what username should I use? There are no plugins installed.

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Tony Rodriguez

Support staff

March 26, 2024 at 11:56

Hello, @jhawker81,

Please feel free to select any username of your preference.

Best Regards,
The 8Theme Team

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jhawker81

Participant

March 26, 2024 at 12:03

8themes

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#388656 Copied

Tony Rodriguez

Support staff

March 26, 2024 at 12:29

Hello, @jhawker81,

We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

During the course of our troubleshooting, we found it necessary to deactivate the following plugins: Security Optimizer, SiteGround Central, and Speed Optimizer. This action was taken to ensure the stability and functionality of your website.

For your convenience, we have provided a screenshot in the private content area to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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jhawker81

Participant

March 26, 2024 at 12:46

WOW, I sure didn’t think that would be an issue. Thank you Kindly.

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#388662 Copied

jhawker81

Participant

March 26, 2024 at 12:48

Why in theme options is it still giving me the mobile header?

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for this information.

#388663 Copied

Tony Rodriguez

Support staff

March 26, 2024 at 12:49

Hello, @jhawker81,

You’re welcome! If you have any more questions or need further assistance, feel free to ask. We are here to help!

Have a nice day!

This topic is now closed.

Best regards,
The 8Theme Team

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Tagged: ecommerce site solutions, effective woocommerce fixes, new website problems, template troubleshooting, woocommerce templates, wordpress template overhaul, wordpress website issues
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