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State Level Restricted Items for sale, Disclaimer

This topic has 8 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Shehzad Ghazi

Participant

August 10, 2023 at 20:55

our site has few items that are restricted in few states, one plugin used to take care of it well for us, but now our site is made with xstore, and it doesnt show the disclaimer on top, we removed all the plugins, and checked, no comflict was found, then we move back to default theme, and it works, so determine, there is some conflict of some hooks that are causing the plugin to do its job, and theme takes it out,

we have created a staging site for your help

Please, contact administrator
for this information.

#364267 Copied Theme version: 9.1.13 WooCommerce version: 8.0.1

7 Answers

Rose Tyler

Support staff

August 11, 2023 at 08:06

Hello, Shehzad Ghazi,

Thank you for getting in touch with us.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, please record a detailed video and provide URL of product, where we will be able to see, how the plugin works with the default WooCommerce theme – Storefront, and compare it with its work when our theme is activated.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#364292 Copied

Shehzad Ghazi

Participant

August 11, 2023 at 14:55

yes its totally understood that theme cant be supported with every single plugin out there for sure. but if we are provided some guidance where to look for the problem would be greateful, we was told its about the hooks, and who is calling what funtions before the other by the plugin guys, but I have no idea how the hooks things work. I have created a short video, and shared it,

this is done on staging site, but I will get your ftp for server, staging will appear there as well,

in the video it will show that xstore theme, and another tab using incognito mode has logged in user with restricted state.

Please contact administrator
for this information.

#364345 Copied

Shehzad Ghazi

Participant

August 11, 2023 at 23:00

okay, so I did talk with plugin developers, and they said hook priority they had was set at default 10, but they made the change to make it 15 to see if it works, but that didnt solve the issue.

they told me to tell you that as well as this below that they use this filter
Filter Hook woocommerce_cart_item_name

if that helps any

#364365 Copied

Rose Tyler

Support staff

August 14, 2023 at 17:18

Hello, Shehzad Ghazi,

Sorry for the delay in answering.
We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#364536 Copied

Rose Tyler

Support staff

August 15, 2023 at 09:25

Hello, Shehzad Ghazi,

We apologize for the delay in our response.

Please check screenshots in the Private Content area.

It seems working fine now. Isn’t it?
Please check and describe in more detail the desired result of the problem persists.

Thank you for your cooperation and we look forward to hearing from you!

Kind Regards,
8theme team

Please contact administrator
for this information.

#364578 Copied

Shehzad Ghazi

Participant

August 17, 2023 at 22:34

I think it has been fixed for now, have some minor glitch in where we will work on, thanks for helping

#364851 Copied

Tony Rodriguez

Support staff

August 18, 2023 at 05:46

Hello, @Shehzad Ghazi,

We appreciate your prompt communication regarding the issue you encountered. We are pleased to know that the problem has been resolved for the time being.

Should you require any additional assistance or encounter any further issues, please do not hesitate to contact us. We are always ready to assist you.

Please note that this particular topic is now considered closed.

Best Regards,
8Theme’s Team

#364855 Copied
Tagged: legal disclaimer, online shopping laws, regulated products, restricted items sale, state level restrictions, woocommerce templates, wordpress ecommerce
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The issue related to '‘State Level Restricted Items for sale, Disclaimer’' has been successfully resolved, and the topic is now closed for further responses

State Level Restricted Items for sale, Disclaimer

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