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State List Not Showing When Adding Additional Information on Billing Section

This topic has 12 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

Raj

Participant

September 3, 2024 at 13:07

I’m experiencing an issue where the state list fails to appear when selecting a state while filling out the billing information form. Instead of showing the dropdown with available states, it only displays the current state, without an option to select a different one.

Please, contact administrator
for this information.

#412885 Copied Theme version: 9.3.16

11 Answers

Rose Tyler

Support staff

September 3, 2024 at 14:34

Hello, Raj,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin access – https://prnt.sc/Nnw2pnoN4f7z

We suggest activating another theme for a test, specifically, the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problem continue while using the default theme, we recommend reaching out to the WooCommerce plugin support team for further assistance. You can contact them directly via this link: https://wordpress.org/support/plugin/woocommerce
Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#412902 Copied

Raj

Participant

September 5, 2024 at 09:46

I am providing admin credentials in private area

Please contact administrator
for this information.

#413119 Copied

Rose Tyler

Support staff

September 5, 2024 at 10:38

Hello, Raj,

Please provide the correct credentials https://prnt.sc/fdpU44M98Jxc

Best Regards,
8Theme’s Team

#413128 Copied

Raj

Participant

September 5, 2024 at 10:51

try this password shared in private area

Please contact administrator
for this information.

#413131 Copied

Rose Tyler

Support staff

September 5, 2024 at 12:06

Hello, Raj,

https://prnt.sc/2HSNTNRu8YhE

Best Regards,
8Theme’s Team

#413151 Copied

Raj

Participant

September 5, 2024 at 12:44

Now Check this

Please contact administrator
for this information.

#413157 Copied

Rose Tyler

Support staff

September 5, 2024 at 13:03

Hello, Raj,

Could you please inform us which product you are attempting to add to the cart? Because we see only this – https://prnt.sc/a-2opJQzMGdC
Additionally, we would appreciate it if you could provide a video recording of the steps you are taking and the issue you are encountering. This will enable us to replicate the problem and assist you more effectively.

Best Regards,
8Theme’s Team

#413160 Copied

Raj

Participant

September 5, 2024 at 13:36

https://dev.leo9studio.in/product/segway-kickscooter-f20a/
I have added 1 product to the cart now you can process to checkout at that time list of states are not appearing.

#413171 Copied

Jack Richardson

Support staff

September 5, 2024 at 15:18

Dear @Raj,

I hope this message finds you well. Upon investigating the concerns you raised, we have identified that certain lines of custom CSS within your child-theme/style.css file are causing the display issue on your checkout page, as evidenced here: https://prnt.sc/7GZReX5JSZVI.

We kindly request that you remove these specific lines of code to see if the problem is resolved. Should the issue persist after this adjustment, please let us know so we can assist you further.

Additionally, we would like to remind you that we are not liable for any complications that may arise from modifications made manually to child-theme files by customers.

Thank you for your attention to this matter. We look forward to your confirmation that the issue has been resolved.

Best Regards,
Jack Richardson
The 8Theme Team

#413188 Copied

Raj

Participant

September 6, 2024 at 07:59

Yes, I have updated the CSS as mentioned. It now works perfectly. Thank you for being so supportive.

#413240 Copied

Rose Tyler

Support staff

September 6, 2024 at 09:14

Dear @Raj,

You are welcome! If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area https://themeforest.net/downloads

Best Regards,
8Theme’s Team

#413254 Copied
Tagged: additional information, billing information, state list issue, woocommerce billing section, woocommerce themes, wordpress troubleshooting
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The issue related to '‘State List Not Showing When Adding Additional Information on Billing Section’' has been successfully resolved, and the topic is now closed for further responses

State List Not Showing When Adding Additional Information on Billing Section

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