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Static Block 404 Error - by sswanson - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

  • Avatar: sswanson
    sswanson
    Participant
    September 12, 2016 at 20:07

    I created a custom footer within the Static Block plugin (using Visual Composer). I successfully added the Static Block to my footer widget and it appears correctly on our site. However, I am unable to edit the Static Block using Visual Composer. When I attempt to edit the Static Block using VC, I get a 404 error msg. I am able to edit the Static Block using the back-end editor, just not the front-end editor.

    Any suggestions? Thanks in advance.

    #139505 Copied Theme version: 1.7.2 WooCommerce version: 2.6.4
    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2016 at 20:14

    Hello,

    Please provide WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    #139508 Copied
    Avatar: sswanson
    sswanson
    Participant
    September 13, 2016 at 15:18

    Thanks Jack. Will do.

    Please, contact administrator
    for this information.
    #139597 Copied Theme version: 7.1.2
    Avatar: Eva
    Eva Kemp
    Support staff
    September 13, 2016 at 16:38

    Hello,

    You had Storefront theme activated. I set our Classico theme and checked frontend editor of VC for Static Blocks. It’s working:
    http://storage3.static.itmages.com/i/16/0913/h_1473781114_5631603_22998f3ce3.png

    Clear browser cache and check again.

    Regards,
    Eva Kemp.

    #139612 Copied
    Avatar: sswanson
    sswanson
    Participant
    September 13, 2016 at 19:31

    Hi Eva,

    The Storefront theme was active because I was troubleshooting a separate issue we are having with our payment gateway.

    Not sure what fixed the Static Block 404 error, but it looks like we are all set. Thanks for troubleshooting the issue. One last question. Our Static Block footer is appearing on every page except for our homepage. How can I set the footer to appear on our homepage?

    Thanks again,
    Shelley

    #139621 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 13, 2016 at 20:32

    Hello,

    Some of your plugins are causing the issue. When I disabled all 3rd-party plugins 8theme layout options appeared on a page editor http://storage4.static.itmages.com/i/16/0913/h_1473795073_6839288_79613f188d.png and I set custom footer there.
    Check home page now.

    Regards,
    Eva Kemp.

    #139625 Copied

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