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Static Block and Widget Area not working

This topic has 12 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Olga Barlow

inspiras

Participant

January 17, 2017 at 11:18

Hi,

I updated the theme to 3.5.

On my startpage I used the Static Block “Prefooter” like in your demo. Today I discovered, this prefooter and the widget area are not shown. In the theme options “Enable static blocks” is on.

Any suggestions?

Regards

#152097 Copied Theme version: 3.5 WooCommerce version: latest

11 Answers

8theme

Support staff

January 17, 2017 at 15:17

Hello,

Could you please provide your admin access so we can check it on your website?

Thank you

#152128 Copied

inspiras

Participant

January 17, 2017 at 18:43

Hi Serg,

here are the credentials.

Regards

Please, contact administrator
for this information.

#152175 Copied

8theme

Support staff

January 18, 2017 at 08:31

Hi,

We can’t login with that password. Please, check the details.

#152203 Copied

inspiras

Participant

January 18, 2017 at 09:02

Hi Serg,

sorry for the inconvenience.

Please try this one.

Please, contact administrator
for this information.

#152213 Copied

8theme

Support staff

January 18, 2017 at 09:10

We see that static blocks work correctly in your admin panel https://gyazo.com/1c47c3ff066b04e208c2fedfefc9c77a

#152215 Copied

inspiras

Participant

January 18, 2017 at 09:16

Serg,

before the update, the startpage looked liked this:

http://awesomescreenshot.com/071683u1ae

Now the prefooter and the widget area on the startpage has gone. I did not change anything.

Any ideas why?

Regards

#152218 Copied

8theme

Support staff

January 18, 2017 at 09:41

We see that you have removed widget from the Prefooter area in Appearance -> Widgets. Just add this prefooter block there.

#152221 Copied

inspiras

Participant

January 18, 2017 at 12:20

Hi Serg,

Strange. I did not delete anything. Nor Prefooter neither Widgets. I hope, this developer from Upwork (some help for shipping costs) is not devastating our site.

I rebuilt the prefooter from a backup. But this area on the startpage is not showing correctly.

Any ideas?

Regards

#152243 Copied

Olga Barlow

Support staff

January 18, 2017 at 15:15

Hello,

Could you, please, send screenshot what exactly is wrong with your prefooter on home page?

Regards

#152285 Copied

inspiras

Participant

January 18, 2017 at 15:22

Hi Olga,

thanks for your question. Now I realized: Meanwhile my prefooter is shown correctly. This was a caching problem of Safari web browser.

Everything is OK know – thanks for your help!

Regards

#152288 Copied

Olga Barlow

Support staff

January 18, 2017 at 15:28

You are welcome!

Regards

#152293 Copied
Tagged: static block, templates, widget area, woocommerce, wordpress
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