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Static block collums changing after a click on a product

This topic has 8 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

alx

Participant

June 17, 2024 at 11:28

Hello,
i have a problem with the collums of the static blocks after i clicked on a product.
It changes from 3 or 2 collums , which i configured, to 1 collum like it is on the mobile configuration no matter on which device.
A refresh of the pages doesnt help but when i click on home in the navigation menu then all collums in the static blocks working like they should till i click on a product…

Any idea what causes that problem?

#400172 Copied Theme version: 9.3.11

7 Answers

Rose Tyler

Support staff

June 17, 2024 at 11:50

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps you have taken. Please upload this video to a file-sharing service and share the URL with us.

Additionally, please provide the URLs of the relevant pages related to your inquiry along with temporary wp-admin access. This will enable us to thoroughly review and better understand your request.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#400175 Copied

alx

Participant

June 17, 2024 at 12:41

You can find a video in the private content area.
If i cant fix it myself then i will provide you admin access. But first i want to try it myself so i can fix that problem in the future without help.

Thank you!

Please contact administrator
for this information.

#400186 Copied

Rose Tyler

Support staff

June 17, 2024 at 13:22

Hello,

We appreciate your prompt response.

Please provide wp-admin access, we need to check the settings more deeply.

Best Regards,
8Theme’s Team

#400195 Copied

alx

Participant

June 17, 2024 at 13:36

Ok i will provide you access but please let me know what the problem was so i can fix it myself in the future. You can find the login in the private content.

Please contact administrator
for this information.

#400203 Copied

Jack Richardson

Support staff

June 17, 2024 at 14:45

Dear @alx,

We hope this message finds you well.

We wish to inform you that we have temporarily disabled a specific feature on your website, which can be reviewed at the following link: https://prnt.sc/53kYhonf-OhS. This action was necessary because pages not based on Elementor are not loading the CSS for correct layout globally.

Should you require this feature to be reactivated, we kindly suggest contacting Elementor plugin support for assistance on how to include the basic CSS globally across your site.

As an workaround you may build your footer with Elementor so the Elementor styles will be loaded globally everywhere, once you finish the re-building of Footer you can switch the ‘Ajax dropdown’ option back for testing.

We apologize for any inconvenience this may cause and are here to assist with any further questions or concerns you might have.

Best Regards,
Jack Richardson
The 8Theme Team

#400215 Copied

alx

Participant

June 17, 2024 at 15:14

Hello Jack,

thank you very very much for your fast support. Good to know what the problem is/was.

I was not expecting such a fast and good support, very appreciated.

Thank you!

#400225 Copied

Andrew Mitchell

Support staff

June 17, 2024 at 15:14

Dear alx,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#400226 Copied
Tagged: customize woocommerce, improve user experience, interactive ecommerce, product click changes, responsive shop layout, static block columns, wordpress woocommerce templates
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Static block collums changing after a click on a product

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