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Static block disappears on product category page

This topic has 8 replies, 3 voices, and was last updated 1 years ago ago by Luca Rossi

DM661

Participant

December 14, 2023 at 22:40

I added a Static Block to shop settings and it works fine when you to the Shop and navigate to categories, etc.

However when you go directly to the product category URL, it does not show.

How can this get corrected?

Please, contact administrator
for this information.

#376721 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

7 Answers

Tony Rodriguez

Support staff

December 15, 2023 at 09:36

Hello, @DM661,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URL of the category page where you are experiencing difficulties. This will enable us to investigate the matter and offer the appropriate assistance.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#376745 Copied

DM661

Participant

December 15, 2023 at 17:17

Attached in private.

Please contact administrator
for this information.

#376842 Copied

Tony Rodriguez

Support staff

December 16, 2023 at 06:39

Hello, @DM661,

We trust this message finds you in good health and spirits. We are grateful for your communication concerning the Static Block display issue on your product category pages. Please be assured that we are fully committed to providing you with the necessary support to address this concern efficiently.

To facilitate a swift resolution, we kindly request that you provide us with the correct and active WordPress Admin credentials. This information is crucial for us to gain secure access to your site and conduct a thorough investigation. Below, please find the details we require:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Additionally, we understand that you have encountered difficulties with the temporary login previously provided. For our reference and to better understand the issue, could you please share the video link located in the private content area?

Your prompt cooperation in furnishing us with the requested details will greatly expedite our ability to diagnose and remedy the problem.

We appreciate your trust in our team and look forward to resolving this matter to your satisfaction.

Warm regards,
Team 8Theme

Please contact administrator
for this information.

#376864 Copied

DM661

Participant

December 16, 2023 at 07:32

The link I provided (again pasted in Private) works for me on an incognito browser without issues.

See video link.

Please contact administrator
for this information.

#376865 Copied

Tony Rodriguez

Support staff

December 16, 2023 at 08:20

Hello, @DM661,

We are currently experiencing difficulties accessing the backend of your website. To facilitate a clearer understanding of the issue, we have recorded a video demonstration, which we have securely placed in the private content area for your review.

To enable us to investigate and provide the necessary assistance, we kindly request that you share with us the following details:

– Your website’s WordPress admin URL
– The WordPress admin username
– The WordPress admin password

Please ensure that the information you provide is accurate to avoid any further delays in resolving the matter.

We appreciate your prompt attention to this request and look forward to your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#376869 Copied

DM661

Participant

December 17, 2023 at 19:58

The reason it’s not working for you is because this support page isn’t formatting text correctly and doesn’t show the whole URL. I’ve provided a link to a txt doc that has the complete link in it for you to use.

Please contact administrator
for this information.

#376937 Copied
Luca Rossi

Support staff

December 18, 2023 at 07:01
Hello @DM661,

Thank you for reaching out to us. We understand that you’re looking to display a static block on all product category pages. To achieve this, please insert the following code snippet into the functions.php file located in your child theme:
```
add_filter('woocommerce_taxonomy_archive_description_raw', 'n2t_woocommerce_taxonomy_archive_description_raw');
function n2t_woocommerce_taxonomy_archive_description_raw($description){
    return $description . '[block id="784"]';
}
```
Let us know how it goes!

Best Regards,
8Theme’s Team
#376953 Copied
Tagged: best selling woocommerce themes, fix woocommerce issues, improve woocommerce site, optimize woocommerce themes, product category page, static block disappears, troubleshoot woocommerce themes
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Static block disappears on product category page

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