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Static Block (no Visual Composer) and Appearance > Customize goes 500

This topic has 19 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

rgwenceslao

Participant

June 29, 2017 at 09:46

1. When I want to create a new static block, visual composer is not showing. It’s very tedious to do this without visual composer. Your docs say use visual composer.

2. When I go to Appearance > Customize, the next page shows an Error 500.

3. How can I change the default footer copyright where you have Eightthemes showing with the payment gateways?

Thanks

Please, contact administrator
for this information.

#166640 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.0

18 Answers

Rose Tyler

Support staff

June 29, 2017 at 13:42

Hello,

1. To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.
2. 500 error is related to the server configuration, not to the theme. You should contact your hosting provider support for investigation. Perhaps some PHP parameters need to be increased.
3. To replace 8theme link and payment images in the footer go to Appearance > Widgets and add your widgets to Footer Copyright and Footer Links areas.
https://www.8theme.com/demo/docs/royal/#!/9_footer

Regards,
Rose Tyler.

#166668 Copied

rgwenceslao

Participant

July 6, 2017 at 14:57

Hi,
Can you give me more details on #2? What PHP parameter does the theme require? Is this memory related? I have my hosting on SiteGround.

Another concern, if you go to my site http://www.karlove.com, on the header, you cannot see the login/signup links? Why is this? But on mobile, the left menu shows My Account link.

#167242 Copied

Laranz

Participant

July 6, 2017 at 23:36

Hi,

500 Errors are caused by servers, contact your hosting support ( or read the error logs ) and see what cause the that issue. Mostly these things cause 500 internal server error in WordPress, do check these https://codex.wordpress.org/Common_WordPress_Errors#Internal_Server_Error

For Woocommerce related links you can add it here: http://take.ms/DA3XU in Appearance -> Menus.

Let us know,

Thanks,
laranz.

#167279 Copied

rgwenceslao

Participant

July 7, 2017 at 02:42

Hi,
Regarding the menu, I think I need to be clearer. Please see screenshots from this public Google Drive.

https://drive.google.com/drive/folders/0B8iBVT5FpoUINW5mWktSeGpfb2M?usp=sharing

As you can see on the desktop version, I added My Account on my menu. But when I do this, I see “Account” and “Newsletter” on the mobile menu.

The mobile menu is actually what I want – showing Account and Newsletter. But where do I manage those two?

#167285 Copied

Rose Tyler

Support staff

July 7, 2017 at 12:45

Hello,

You can create the menu with Account and Newsletter links and mark as Main menu, also create Mobile menu without these links and mark as mobile. http://prntscr.com/fsrkvr

Regards,
Rose Tyler.

#167316 Copied

Rose Tyler

Support staff

July 7, 2017 at 12:51

Also, you can enable top bar and these links – http://prntscr.com/fsrnql http://prntscr.com/fsrnuq

Regards,
Rose Tyler.

#167317 Copied

rgwenceslao

Participant

July 8, 2017 at 02:55

I was able to show the top bar now from this https://prnt.sc/fsrnql. But how do that I edit those links?
1. I want to remove the languages
2. I want to remove Newsletter
3. I want it when I register or sign in, the user redirects to My Account.

#167376 Copied

rgwenceslao

Participant

July 8, 2017 at 03:00

Bug: Please check this link when you are not logged in https://www.karlove.com/my-account/. It messes the vertical layout.

Corrections on previous list:
1. I want to change the language links to a welcome message from the top header
2. I want to remove Newsletter link from the top header
3. I want it when I register or sign in, the user redirects to My Account. Does this happen already when I try to signin as a customer? Because when I tested it, I used an admin account to login.

#167377 Copied

Laranz

Participant

July 10, 2017 at 00:11

Hi,

1. You can create a Child theme if you don’t have, then copy this file /wp-content/themes/royal/headers/parts/top-bar.php from the parent theme and create the same file in the same directory structure in the child theme and edit it according to your needs.
2. Go to Theme Options -> Promo Popup -> Show link in the top bar, uncheck it. It will remove the Newsletter and the icon from the top bar.
3.You can try a redirect plugin: https://wordpress.org/plugins/woo-login-redirect/ For registration you can request a feature request in the forums.

Let us know,

Thanks,
laranz.

#167425 Copied

rgwenceslao

Participant

July 10, 2017 at 09:53

Laranz,
I don’t think you understood me clearly. Is there a way I can manage/change/customize the TOP BAR LINKS (Newsletter, Signup, Login)?

#167467 Copied

Rose Tyler

Support staff

July 10, 2017 at 12:05

Hello,

You can add own links in Text widget (Appearance > Widgets > Right/Left side top bar area).

Regards,
Rose Tyler.

#167479 Copied

rgwenceslao

Participant

July 11, 2017 at 11:31

No way to manage existing ones? I like the register and login links but I just want to customize the Newsletter link and rename it “Promo”.

#167584 Copied

Rose Tyler

Support staff

July 11, 2017 at 12:10

Hello,

Please see screenshot http://prntscr.com/fu9ukz

Regards,
Rose Tyler.

#167588 Copied

rgwenceslao

Participant

July 12, 2017 at 04:55

I am afraid I dont have that field in my dashboard. Why is that?

#167672 Copied

rgwenceslao

Participant

July 12, 2017 at 07:20

Take a look at this screenshot: https://drive.google.com/file/d/0B8iBVT5FpoUIbGRDdUI4Vm9nVzg/view?usp=sharing

Also, is there a way I can integrate facebook login to the registration and login forms?

#167680 Copied

Rose Tyler

Support staff

July 12, 2017 at 09:18

Hello,

Sorry, seems this option will be added in new theme update, please wait.
Please read this topic https://www.8theme.com/topic/i-wont-to-add-facebook-login/

Regards,
Rose Tyler.

#167698 Copied

rgwenceslao

Participant

July 12, 2017 at 10:01

Hi,
Unfortunately, the images are not available anymore. Is there a recommended plugin for this? Or was the reply just adding custom codes to a file? Or both?

#167703 Copied

Rose Tyler

Support staff

July 12, 2017 at 14:54

Hello,

You may try to use some plugin (we can’t recommend plugin because we don’t guarantee full compatibility of 3rd-party plugins with our theme) or try to edit the file wp-content/themes/royal/framework/theme-functions.php (find the section “! Registration Form”).
If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

Regards,
Rose Tyler.

#167750 Copied
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