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Static block not showing correctly in my website

This topic has 10 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Anime y Motto

Participant

August 13, 2024 at 22:14

Hi,
I just updated xstore and elementor and the static blocks are no showing correctly, such as the ones in the menus and the footer.
Could you help us with that please?

Please, contact administrator
for this information.

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support staff only.

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9 Answers

Rose Tyler

Support staff

August 14, 2024 at 07:05

Hello, Anime y Motto,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Anime y Motto

Participant

August 14, 2024 at 22:54

Hi,
I send you the credentials.

Thanks for the help

Please contact administrator
for this information.

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Rose Tyler

Support staff

August 15, 2024 at 07:45

Hello, Anime y Motto,

We have disabled the Menu Cache, Static Blocks Cache, and the option to Remove Query Strings From Static Resources. These changes were made through Theme Options > Speed Optimization to address a compatibility issue with the cache plugin settings on your website.

Best Regards,
8Theme’s Team

#410288 Copied

Anime y Motto

Participant

August 15, 2024 at 08:48

Ok, I see that the footer and the static blocks are well display but now the principal is no charging correctly or is not charching at all. I tried using differents browsers, clearing the cache and nothing.

Thats a big problem but also I notice that on the shop page (animeymotto.com/shop) theres a missign category filter, but its only in that page because in categories and brand ones I see the two fliters (brands and category).

We are so close to this pago to work, just a little more

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support staff only.

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Andrew Mitchell

Support staff

August 15, 2024 at 16:01

Hello, Anime y Motto,

I hope this message finds you well. Could you please provide us with the FTP access credentials? This will enable us to address your issue more efficiently.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#410378 Copied

Anime y Motto

Participant

August 15, 2024 at 18:43

I´ve send you the FTP access credential.

Thanks for the help.

Please contact administrator
for this information.

#410388 Copied

Andrew Mitchell

Support staff

August 17, 2024 at 11:39

Hello, Anime y Motto,

We hope this message finds you well. We are writing to inform you that the issue you reported has been successfully resolved. Please take a moment to verify that everything is functioning as expected.

Thank you for your patience and cooperation.

Best Regards,
The 8Theme Team

#410532 Copied

Anime y Motto

Participant

August 17, 2024 at 21:46

Hi,
I see that the principal page is now charging correctly, thank you very much.

But in the shop page (https://animeymotto.com/shop) , I still can’t see the filter products by categories, only the Brand one, just this one final thing and everything will be perfect.

Thank yoy for your help, we really love how this page is looking.

#410565 Copied

Andrew Mitchell

Support staff

August 19, 2024 at 08:42

Hello, Anime y Motto,

We are pleased to inform you that we have successfully resolved the issue with the categories on each page. Please take a moment to review the changes at your earliest convenience.

Additionally, we would like to emphasize that after adding a new category, it is necessary to clear the cache. This is important because WooCommerce caches the existing categories and the number of products within them.

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

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Tagged: correcting static blocks, fix woocommerce blocks, static block issues, website troubleshooting, woocommerce template fixes, wordpress website solutions, wordpress woocommerce templates
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