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Static block not updating and elementor not loading

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Nnamdi O.

Participant

April 11, 2023 at 06:52

Hello,

I recently purchased the XStore theme for WordPress and I have been customizing my website since the last 2 days.

1. I just noticed that I can not edit my Static blocks – FOOTER links even when I try with WP page bakery it changes in the backend but does not take effect on the front end –

https://prnt.sc/KlBVPXIPJS-B
https://prnt.sc/0Pjh7KGi2Ww-

2. The Elementor feature to edit pages is no longer loading – https://prnt.sc/aCIzRy_9bzuo

I have read through some past topics to disable cache but still no solution. I am using XStore CHILD THEME V.0.0.1

Kindly assist.
Thanks

Please, contact administrator
for this information.

#352901 Copied Theme version: 0.0.1 WooCommerce version: 7.5.1

5 Answers

Tony Rodriguez

Support staff

April 11, 2023 at 09:45

Hello Nnamdi O.,

Thank you for purchasing our theme and for contacting our support center.

We apologize for the inconvenience, but we are unable to access your website due to a reCAPTCHA error. Could you please temporarily disable it so that we can try to access your site with the login details you provided?
https://postimg.cc/758Fx9KY

This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

Once you have completed this step, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#352915 Copied

Nnamdi O.

Participant

April 11, 2023 at 16:02

Hello,

The recaptcha has now been disabled. Please check and proceed with the fix.

Thanks

#352970 Copied

Tony Rodriguez

Support staff

April 12, 2023 at 05:55

Hello Nnamdi O.,

1)We have reviewed your website and edited the footer static block using Elementor. The changes are visible in both the backend and front-end. The issue was due to the fact that the footer static block was created using Elementor and could not be edited using WP Bakery Page Builder.

It is not recommended to use two page builders simultaneously on the same website. Using multiple page builders can cause conflicts, errors. It is best to choose one page builder that suits your needs and stick with it. This will ensure that your website runs smoothly and efficiently without any conflicts.

Please refer to the image for further reference. https://postimg.cc/hJnRD2ww , https://postimg.cc/k6hHbs17

2) We have resolved your issue. Please clear your browser cache and revisit your site. We have checked the Landing Pages under Elementor > General > Post Types. Please refer to the attached image for further reference. https://postimg.cc/v4hCy5RL and https://postimg.cc/jDxkMCWW

Best Regards,
8Theme’s Team

#353002 Copied

Nnamdi O.

Participant

April 12, 2023 at 09:52

Alright, everything is fine now. Thank you

#353022 Copied

Tony Rodriguez

Support staff

April 12, 2023 at 09:55

Hello Nnamdi O.,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#353023 Copied
Tagged: best selling, elementor, loading, static block, themes, updating, woocommerce
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Static block not updating and elementor not loading

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