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Static Block \"Victoria\" keeps loading…

This topic has 58 replies, 3 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

rfgroupab

Participant

July 12, 2017 at 14:35

Hello!

I am trying to edit my static block, Victoria in Visual Composer. But when I try to get to the page where I can do this, the page just keeps loading and loading and gets nowhere.

I have made the memory to the max and I know that I am using a late version of the theme. The only reason why I am doing that is because one of your colleges told me to do so:

“As I see you updated woocommerce plugin to the latest version, but current theme v. 1.7.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here”…

So how can I fix this problem so I can edit my Static Block “Victoria” in visual composer?
Thanks

Please, contact administrator
for this information.

#167748 Copied Theme version: 8theme WordPress Theme 0.0.1 WooCommerce version: Version 2.6.14

57 Answers

Rose Tyler

Support staff

July 13, 2017 at 08:03

Hello,

Please update theme to the latest version 1.8 and woocommerce to 3.0.7 http://prntscr.com/fv30k3 https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fv31jd, then update Visual Composer and Ultimate Addons for Visual Composer plugins https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#167792 Copied

rfgroupab

Participant

July 23, 2017 at 15:19

Hello again and thanks for the answer!

I updated woocommerce to 3.0.7 as you said but I cant find the latest version 1.8 on the Classico child theme. Can you explain better how I install this? I downloaded the theme again from envato but when I entered the zip file in upload plugin in the dashboard i get this message:

The package could not be installed. No valid plugins were found.

And also I would like to edit how the page looks on my phone and on other tablets. I would like to make pictures bigger etc. How can I do this, is there a good addon for this?

Regards
Hugo

#168590 Copied Theme version: 8theme WordPress Theme 0.0.1 WooCommerce version: Version 2.6.14

Rose Tyler

Support staff

July 27, 2017 at 09:11

Hello,

Sorry for the delay.
Please follow the documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Also, ask your hosting provider support to increase memory_limit value to 64M, also increase values for post_max_size and upload_max_filesize functions to 64M (Classico Theme Requirements in our documentation).

You can use Visual composer responsive options http://prntscr.com/g0vb56

https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
(it’s for Legenda theme but the process is the same).

Regards

#168841 Copied

rfgroupab

Participant

July 27, 2017 at 13:36

Hello.

But I am running the CHILD veriosn of the theme. I don’t see how I can update the childversion to 1.8. I did what was said in the documentation and I updated the files via FileZilla.
But I still have theme version 0.0.1

Please be more detaild how I can update the CHILD theme to 1.8 if that is even possible.. And if not how can I make it so that I can edit my Static Blocks with Visual Composer because now it still doesn’t work.

Thank you
Hugo

#168863 Copied Theme version: 8theme WordPress Theme 0.0.1 WooCommerce version: Version 2.6.14

Rose Tyler

Support staff

July 27, 2017 at 14:44

You need update your parent theme, not the child. All needed information you can find in our documentation.

Also, you can try this way of theme update: export theme settings in Theme Options > Import/Export > Options > Export Options, then activate default theme (Storefront), rename classico folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets).
Don’t forget to create backup of your files and database before starting update process!

To enable Visual Composer editor for static block go to Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

Regards

#168868 Copied

rfgroupab

Participant

July 27, 2017 at 21:33

I tried to do exactly as they did in the video with FileZilla and this is the message I got in the end when I tried to transfer the classico folder:

Response: 421 Timeout – try typing a little faster next time
Error: GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status: Server did not properly shut down TLS connection
Error: Could not read from socket: ECONNABORTED – Connection aborted
Error: Disconnected from server

So what does this mean and how can I fix this.
Do I need to activate the parent theme in order to update the theme?
In that case won’t all the settings I have in the child theme be lost when I change to the other theme?
Maybe you can go in and update it for me, is this possible?

And about Visual composer responsive options, I can only adjust width with what you suggested.
If you look at this image here: https://prnt.sc/g15fbd

Arrow 1. I want to change the size of this image on mobile version, as you can see you can barely even see it at the mobile version..

Arrow 2. I want to make this space smaller, it is way to big.

Arrow 3. I want to make these images to be in a 2collumn, so there is 2 images side by side instead of only just one.

Can you please help me with theese 3 steps to edit the phone outlook?

Best regards
Hugo

#168884 Copied

Rose Tyler

Support staff

July 28, 2017 at 08:48

Hello,

Seems you updated the theme already http://prntscr.com/g1axzg Is this problem solved?
If you activated another theme and then revert back to your child theme, your settings won’t be lost.
About VC:
1. I’ve tried to change position of the image on mobile. Please check. But it would be better create this row with 3 images and on mobile these will be one under one.
2. This is your empty space element. You can add this element in separate row and hide it on mobile http://prntscr.com/g1b25o
3. Please use https://vc.wpbakery.com/video-academy/control-responsiveness-visual-composer-wordpress/

Regards

#168899 Copied

rfgroupab

Participant

July 28, 2017 at 10:53

Hello again.

Nope it still doesn’t workd it just loads and loads and never gets to the VC page..
If you can manually go in to my wordpress and fix this problem once and for all you are more then welcome.

I will refer to this image on the text below: https://prnt.sc/g1coaa

I don’t really understand what you mean, I saw what you did but 70% of the image was gone. I just wanted to make the text and the pictures inside the image more visable. But I decided to remove it.

Arrow 1. I want to add much more height to this picture (BILD), probably twice as high.

Arrow 2. Same thing here I want to make this picture much more higher, twice as high aswell.

Arrow 3. I want to add a header like this but only on mobile version, with the text: Free shipping, Free returns.

Arrow 4. This was what happened when I disabeled responsive content elements. And it’s obviosly not what I want. I was each image to be big so you can see it clearely and side by side with another one like Arrow 6.

5. I want my image as you can see in arrow 2 to be like this image. Bigger are much clearer.

6. This is how I want my images to look on the phone.

Thanks for your help so far

Best regards
Hugo

#168911 Copied

rfgroupab

Participant

July 30, 2017 at 11:24

Hello ?

#168995 Copied

Rose Tyler

Support staff

July 31, 2017 at 09:21

Hello,

Sorry for the delay.
I’ve been working with VC on your page without any problem.
A1-1. http://prntscr.com/g2f5li and http://prntscr.com/g2f3k1
A3. Unfortunately, it requests additional customization.
A4. Is your problem solved? http://prntscr.com/g2f7k9
A5-6. Please provide screenshots.

Regards

#169032 Copied

rfgroupab

Participant

July 31, 2017 at 12:36

Hello

A4-A6. No this is not how I want to to look I want it to look like this picture here:

https://prnt.sc/g2hkri
Like number 6

And no VC still doesn’t work on my static blcok page -> Victoria. When I press it. it just loads and loads and never get anywhere. Please help me fix this !

#169061 Copied

Rose Tyler

Support staff

August 1, 2017 at 10:52

Hello,

4. All available responsive options you can find https://vc.wpbakery.com/video-academy/control-responsiveness-visual-composer-wordpress/
5. You can add class http://prntscr.com/g2wehx and write custom css code, for example, http://prntscr.com/g2wf11 or use another image to display it only on mobile.
Please note, that I can give you only main hints, because we provide support for our theme. The same situation with images on the site you will have with default theme. To display content as you want, you need to have appropriate skills.
6. Please try http://prntscr.com/g2wix4

I do not face problem when trying to edit Victoria static block http://prntscr.com/g2wjxo. Please try to use another browser.

Regards

#169156 Copied

rfgroupab

Participant

August 6, 2017 at 19:59

Hello again..

As I said before I don’t having problem with edit Victoria static block in Backend Editor, Im having trouble editing it in VISUAL COMPOSER. It’s when I try to go into the page with VC that it just keeps on loading even now when I have updated the theme and everything…
So please tell me what to do to fix this problem!

And now another thing. When I go into products and selecting a product I want to edit and the scroll down and click on “Attributes” and then “custom product attribute” it just loads and loads and gets nowhere here either…
So please if you can help me solve this problem aswell, I would appreciate it alot!

Thanks
Hugo

#169525 Copied

Laranz

Participant

August 7, 2017 at 23:39

Hi,

It seems a JavaScript conflict, can you try update all the plugin you’re using? Also go to Ultimate -> Modules -> Woocomposer disable this addon and after that clear your cache and see that fixes the loading part.

if that didn’t help, try disable all the plugins except woocommerce, and try activate one by one to find the faulty plugin.

Let us know,

Thanks,
laranz.

#169581 Copied

rfgroupab

Participant

August 11, 2017 at 13:40

Hello.

Thank you for your answer, the Attributes now works. But still the Static Block > Victoria > Edit with VC doesn’t work.. And I did just as you told me to do. I only had woocommerce, 8theme post types and WPBakery Visual Composer activated and it just loaded and loaded.

Have any other ideas?

I got another probelm now. When I try to click Proceed to Checkout on my page it takes me to a page that says that “This connection isn’t private” and that an attacker is trying to steal my information from roseandflores.com. Do you know why this happens?
This is how the page looks, sorry it’s in Swedish buy you mighy recognize this kind of page:
https://prnt.sc/g77hgt

And also one more thing. I would like the shoppingcart to show a number for each product added to it. Now when I add something to the cart it’s just the same icon as before. So is it possible to show a number of products in the cart?

Thanks!

Best regards
Hugo

#169893 Copied

rfgroupab

Participant

August 12, 2017 at 17:56

Hello?

And also I am wondering what’s the difference between using the child theme or parent theme?
What should I use when I launch my ecommerce site?

I also think the site is slow. It takes 3 seconds to load each page. I have bluehost and I have their fastest servers. They said that I had to optimize my site.
Do you have any ideas how to optimize my site to make it faster?

Much thanks
Hugo

#169940 Copied

Rose Tyler

Support staff

August 14, 2017 at 14:00

Hello,

1. You did not set the google map API and you got the following error in console log http://prntscr.com/g8az32 http://prntscr.com/g8azc1
2. Can’t recreate “This connection isn’t private” problem.
3. Did you make changes in cart files? Please provide me screenshot.
4. A WordPress child theme is a theme that inherits the functionality of the parent theme. With child theme you can make modification or add additional functionality to parent theme. A child theme is the safest and easiest way to modify an existing theme, whether you want to make a few tiny changes or extensive changes. Read more https://codex.wordpress.org/Child_Themes
5. I can give you just the main tips to optimize site but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
In case you need professional help with site optimization you may contact wpkraken team because that is outside the scope of our support.

Regards

#169998 Copied

rfgroupab

Participant

August 14, 2017 at 16:11

Hi.

1. I’ve now set the google map API and it static block still doesn’t work with VC.
3. https://prnt.sc/g8cvi9 <- thats the changes I’ve made to it that one of your friends helped me with. Before it was invisible so had to fix it. So please help me change so you can see how much you put in the cart. I attached user and password in the Private Content

1. For some reason my site doesn’t work witout WPML, can you help me remove this Plugin without ruining the site. Because I have some pages and products set to swedish I belive so when I remove the plugin the site doesn’t work.

– My producs now doesn’t work. It says:
THIS PRODUCT IS NOW SOLD OUT AND NOT AVAILABLE. or
Sorry, no products matched your selection. Please choose another combination.

Why does it say this when I don’t even manage stocks ??? this starts to get frustrating…

Please, contact administrator
for this information.

#170021 Copied

Rose Tyler

Support staff

August 15, 2017 at 10:40

Hello,

1. Seems there was some misunderstanding, sorry, frontend editor is disabled for static blocks, because static blocks are not independent elements and play the role of auxiliary elements.
So please use backend editor to edit content of static blocks.
3. I mean changes in php file, not in css.
Also, as I see you use the latest theme version, so please update WC plugin http://prntscr.com/g8o9az

1*. Do you really want to disable WPML plugin and do not plan to use this plugin at all? Did you try to disable this plugin?

Regards

#170085 Copied

rfgroupab

Participant

August 15, 2017 at 14:50

Hi again,

1. Ok fine, I just ignore this for now.
3. No, I don’t think so. Can you show me how I can navigate to what you want me to show you in order to fix this?

1. Yes I want to disable it, I don’t want to use it at all for now.
When I disable the plugin I get the error 404 on every product page, can you help me change the settings so I can disable the plugin without getting the 404 error?

2. Can you please answer this question ?

– My producs now doesn’t work. It says:
THIS PRODUCT IS NOW SOLD OUT AND NOT AVAILABLE. or
Sorry, no products matched your selection. Please choose another combination.

Why does it say this when I don’t even manage stocks? I just had these setting for a week ago and then it worked fine.

Warm regards
Hugo

#170115 Copied

rfgroupab

Participant

August 16, 2017 at 08:28

Hi.

1. Ok
3. I don’t think I have edited it in php, can you tell me how I can check if I have so I can show you the edits in that case?

1. Yes I want to disable it and set the language to English. Can you help me to disable it and change the settings so I don’t get the 404 error on my pages?

Warm regards
Hugo

#170171 Copied

Rose Tyler

Support staff

August 16, 2017 at 09:02

Hello,

It was the problem with your permalinks settings, and the same problem was with default theme https://prnt.sc/g92rkb, it means that the problem wasn’t related to our theme. I’ve changed permalinks settings and disable WPML. Please check your site now.
And if you face problems please write me one by one to prevent misunderstanding.

Regards

#170175 Copied

rfgroupab

Participant

August 18, 2017 at 07:44

Hello again.

I still don’t get the numbers over the shoppingcart to see how manny items I’ve put in my cart. Can you help me fix this in settings or custom CSS, I provide you with my login information in the Private Content below.
Everything else works great on the site besides that for now.

But I would also like to change all the language to english. Now the product buttons and some other stuff are on swedish. Can you fix this for me aswell?

And I would also like to add a Size Guide link on my product pages. And when you click the link an image pops up (it doesn’t take the customer to another page). Can you please tell me how I can add this?

And the last this is, Im wondering if there is an easy way to make images on the phone bigger. If you take a look at my homepage on VC you can see that I have one image for computer and one image for iPhone. That’s because the image gets very very small otherwise. But I think this is one of the reasons why the site is so slow, because of the big images I use in order to get them big on the phone.
So is there a better way to edit the images for phones?

Thank you so much for your help so far!

Please, contact administrator
for this information.

#170347 Copied
Rose Tyler

Support staff

August 18, 2017 at 10:11
Hello,

1. This depends on header type that you selected in Theme Options. You may select another type http://prntscr.com/g9z7ky or add this code in Theme Options > Styling > Custom css > Global Custom CSS:
```
.cart-design-1 .shopping-cart-widget .badge-number {
    display: block;
    position: absolute;
    right: -20px;
    top: -15px;
}
```
and this in Custom CSS for desktop 992px + :
```
.cart-design-1 .shopping-cart-widget .badge-number {
    right: -10px;
    top: -10px;
}
```
2. I’ve changed http://prntscr.com/g9z42o Please check.
3. Unfortunately, classico does not have such options by default.
You can try to use some 3-rd party plugin or make additional customization into theme files (which is beyond our basic support scope). We recommend you to make changes in a child theme.
4. Unfortunately, in your case, the best way use 2 variant of images. You can try https://tinypng.com/ service it could help you to reduce the size of the image up to %50.
also you may try to set a background color for row or column with image and upload only part of the image http://prntscr.com/g9zgdb with needed text.
As regards to the speed. You may study the topics at our Forum about the speed recommendations: https://www.8theme.com/reply/169282/

Regards
#170372 Copied
rfgroupab

Participant

August 20, 2017 at 03:54

Hello.

1. I added this CSS but it looked very bad on the iphone. The number of added items to the cart is overlapped on the cart so it looks very clumbsy. And I don’t want it to show 0 items when they havn’t added any yet. I only want it to show numbers when they added their first item.

2. Great thank you!
3-4. Ok I understand

5. I have applepay on my iphone, I’d like to get it removed from the productpages but availible on the chackout page. Can you fix this for me?

6. I also like to remove “addition information” on my product pages. If you please can provide me with the css code for this I’d appreciate it alot!

7. If you look at this picture (from my iphone) https://prnt.sc/gao5fc the picture on the top (bild) is very very small. But on the computer it is a good size. Can I make this picture bigger on the phone?

Thanks
Hugo

#170433 Copied

Rose Tyler

Support staff

August 21, 2017 at 09:54

Hello,

1. I’ve added the code, please check http://prntscr.com/gb3ago, you may remove this code if it isn’t what you need. Also, there is no possibility to show numbers only when first product was added.
5. Please provide a screenshot for better understanding.
6. Follow the instructions and use WC snippet in child theme function.php to remove Additional Information tab https://docs.woocommerce.com/document/editing-product-data-tabs/
7. Please provide a link to page, on your home page this image is big on mobile.

Regards

#170471 Copied

rfgroupab

Participant

August 21, 2017 at 19:27

Hi.

1. Ok thank you.
5. You see the applepay button down below. I want to remove this from the product page. But still available on the checkout page.
6. I added this to the css (exactly what it said on that page:

add_filter( ‘woocommerce_product_tabs’, ‘woo_remove_product_tabs’, 98 );

function woo_remove_product_tabs( $tabs ) {

unset( $tabs[‘additional_information’] ); // Remove the additional information tab

return $tabs;
}

But it didn’t get removed.

7. This image is on every product page so like https://www.roseandflores.com/product-category/watchwoman/ for example. Yes on my homepage this image is big on mobile. But that’s because I can edit the home page with VC. On my product page I can’t do that. So please help me make this image bigger on Mobile.

Thank you
Hugo

#170532 Copied

Rose Tyler

Support staff

August 22, 2017 at 08:28

Hello,

5. Would you be so kind to provide a screenshot of this button?
6. Please add needed code in function.php of your child theme.
7. Unfortunately, it is not possible.

Regards

#170543 Copied

rfgroupab

Participant

August 23, 2017 at 08:42

Hi.

5. https://prnt.sc/gbyb7d
6. Can you tell me how i add this information in the funtion-php. A screenshot or something?
7. Ok!

I was wondering if it is possible to rename the tab “additional information” to “size guide” and in the sizeguide put a url picture?

Im also wondering about your opinion of our site. Is it something we’re missing before we launch or do you have any tips for usefull plugins for like marketing or just some other usefull ones?

Thank you so much for your help so far
Hugo

#170665 Copied
Tagged: best selling, persuasive, static block, victoria, woocommerce themes
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