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Static blocks getting more time loading and cant open

This topic has 4 replies, 2 voices, and was last updated 4 weeks, 1 days ago ago by Tony Rodriguez

Giffy Exclusive Store

Participant

February 8, 2025 at 13:40

Xstore after update, when i go to edit option static blocks getting more time loading and cant open,

here attached screenshot

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support staff only.

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3 Answers

Tony Rodriguez

Support staff

February 8, 2025 at 14:03

Hello, @Giffy Exclusive Store,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: https://elementor.com/help/elementor-widget-panel-not-loading/ -This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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Giffy Exclusive Store

Participant

February 9, 2025 at 08:46

here attached screenshot , php.ini limit,htaccess limit, wp_config limit already updated , but cant open now also loding

Files is visible for topic creator and
support staff only.

#433787 Copied

Tony Rodriguez

Support staff

February 10, 2025 at 05:32

Hello, @Giffy Exclusive Store,

Thank you for your response.

To assist you more effectively, we kindly request that you provide your Cpanel and WordPress admin access in the private content area. This will allow us to review your settings and address the issue accordingly.

Additionally, please share the URL of the static block page where you are experiencing the issue.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
8Theme Team

Please contact administrator
for this information.

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