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Static blocks in shop’s woocommerce page have a bug

This topic has 22 replies, 4 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Le_Twins

Participant

July 20, 2021 at 17:00

Hi,
we need a help with a bug in the shop menu page, where static blocks goes out of template and became bigger.

You can see here the correct version, in the home letwins.it/
https://prnt.sc/1djw9xk

And here the version corrupted if i land on shop page
https://prnt.sc/1djvk7w

If you need access, let me know

#295043 Copied Theme version: 8.0.1 WooCommerce version: 5.5.1

21 Answers

Olga Barlow

Support staff

July 21, 2021 at 09:51

Hello,

Check now, please.

Regards

#295128 Copied

Le_Twins

Participant

July 21, 2021 at 13:11

It works ☺️ but now it gives problems with the X button after filter widget is open check the photos:

https://prnt.sc/1dxbadd

https://prnt.sc/1dxbfbx

#295185 Copied

Olga Barlow

Support staff

July 21, 2021 at 15:55

Hello,

I don’t see off-canvas sidebar on your site. Do you have this issue with the off-canvas type or when you resite to mobile and then resize window back?

Regards

#295252 Copied

Le_Twins

Participant

July 22, 2021 at 09:38

I have it when using Safari and Chrome, they both give the same issue for shop pages.

That screenshots have been shotted by desktop

#295370 Copied

John Holden

Support staff

July 22, 2021 at 16:55

Hello

please explain your issue in more details so that we will check your issue in more details .

John Holden

#295484 Copied

Le_Twins

Participant

July 26, 2021 at 10:08

In Shop Page i see the filter bar collapsed like i’m viewing website on mobile, but as you can see by photos i am viewing on desktop.

https://prnt.sc/1g3b0ld

When i land on the accessories page (for example)
https://www.letwins.it/categoria-prodotto/accessori/

i see the full open sidebar..

https://prnt.sc/1g3c8mr

this is strange :/

#296015 Copied

Olga Barlow

Support staff

July 26, 2021 at 17:33

Hello,

I don’t see the mentioned issue https://prnt.sc/1g7x034
The mentioned issue could be if you checked the shop page with resized the window to the mobile size and then stretch it to desktop size without page reloading.

Regards

#296136 Copied

Le_Twins

Participant

August 11, 2021 at 16:58

This happened just on Safari. Not on Chrome

#298548 Copied

Olga Barlow

Support staff

August 12, 2021 at 12:49

Hello,

It does not matter https://prnt.sc/1ndtujl Everything works ok for me.

Regards

#298662 Copied

Le_Twins

Participant

August 12, 2021 at 17:49

Sorry Olga, I recognize your support but this doesn’t seem like a helpful attitude. If I encounter a problem I don’t think it’s professional to respond that “it doesn’t matter because you see it correctly”. I continue to see that problem.

It’s not a matter of resized tabs, I think it’s appropriate for you to verify with tests passing from one web page to another. For example, it occurs to me when I access this link:
https://www.letwins.it/en/shop/

The photos are quite clear and obvious, I’m not here to waste time, I’m interested in solving.

Thank you,
hope you understand

#298706 Copied

Olga Barlow

Support staff

August 13, 2021 at 13:15

Hello,

Take my apologies if my answer looks rude or unhelpful. I checked your site multiple times and can’t recreate the issue to find out what is the reason of the problem for you.
Check my video https://recordit.co/45GH73Srln
Could you, please, provide us with the video of the issue for better understanding? Did you try to check in incognito mode to avoid browser cache issue?

Regadrs

#298782 Copied

Le_Twins

Participant

August 14, 2021 at 11:05

Yes, here you can check the video:
https://recordit.co/1ay0UG53Ji

During the video, I was in incognito mode and had delete the cache before the test.

Hope it could help,
Regards

Stefano

#298857 Copied

Olga Barlow

Support staff

August 14, 2021 at 11:50

Hello,

I finally am able to reproduce the problem following your actions from the video.
Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail?

Regards

#298872 Copied

Le_Twins

Participant

August 14, 2021 at 16:41

Thank you Olga!

I’m really glad about it! Thank you

Please contact administrator
for this information.

#298891 Copied

Rose Tyler

Support staff

August 15, 2021 at 07:14

Hello,

Please check FTP access – https://gyazo.com/14a9ef15017b1896cb59ba635827c0fc

Regards

#298909 Copied

Le_Twins

Participant

August 16, 2021 at 08:44

Try it now

Please contact administrator
for this information.

#298978 Copied

Olga Barlow

Support staff

August 16, 2021 at 16:35

Hello,

Thank you. I have passed the issue to our developers. I’ll inform you once get a reply from them.

Regards

#299020 Copied

Le_Twins

Participant

August 17, 2021 at 14:07

Thank you Olga

#299095 Copied

Olga Barlow

Support staff

August 18, 2021 at 13:22

Hello,

Did you change Admin access https://prnt.sc/1qa6nm4 ?

Regards

#299192 Copied

Le_Twins

Participant

August 25, 2021 at 10:11

Probably yes, i’ve provided new login info in the private content area!

Thank you

Please contact administrator
for this information.

#299899 Copied

Rose Tyler

Support staff

August 27, 2021 at 14:41

Hello,

Sorry for the delay in answering.
Please check now and let us know.

Regards

#300228 Copied
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