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Sticky Header is not sticky anymore - by David-IU

This topic has 8 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

David-IU

Participant

September 29, 2021 at 10:18

It seems like after the xstore update, the sticky menu is not sticky anymore.
What am I doing wrong?

Please, contact administrator
for this information.

#303875 Copied Theme version: 8.0.6 WooCommerce version: 5.1

7 Answers

Rose Tyler

Support staff

September 29, 2021 at 12:33

Hello,

Check your sticky header settings in Theme Options.
Provide temporary wp-admin access, so we can take a closer look.

Regards

#303928 Copied

David-IU

Participant

September 29, 2021 at 13:58

Okay, you will have a temporary account in our staging system.

Please contact administrator
for this information.

#303940 Copied

Rose Tyler

Support staff

October 1, 2021 at 07:05

Hello,

Sorry for the delay in answering.
I can see the sticky header on your site now. Have you sorted it out?

Regards

#304077 Copied

David-IU

Participant

October 5, 2021 at 09:03

actually no. I only updated some plugins. So it’s working now in staging environment, but in live environment same story. Besides here I have updated everything and sticky menu is not working. I am lost.

Please contact administrator
for this information.

#304546 Copied

Olga Barlow

Support staff

October 5, 2021 at 17:51

Hello,

Provide us with WP Dashboard access to the site where you still have the issue.

Regards

#304651 Copied

David-IU

Participant

October 28, 2021 at 14:56

Here is the Access to WP Dashboard

Please contact administrator
for this information.

#306868 Copied

Olga Barlow

Support staff

October 29, 2021 at 12:39

Hello,

I updated theme to the latest version and cleared the cache. And the Sticky header works.

Regards

#306956 Copied
Tagged: easy fix, sticky fix, sticky header, templates, troubleshooting, woocommerce, wordpress
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