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Sticky header not change to collor what choose in settings only on mobile version

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Annixum

Participant

February 17, 2023 at 10:23

On website sticky header choose same collor like on normal header but. this problem only on mobile website version. Clean all cache. but still on mobile sticky header is white. in settings dark collor choosed.

#347285 Copied Theme version: 9 WooCommerce version: 7.4

5 Answers

Rose Tyler

Support staff

February 17, 2023 at 11:21

Hello, Annixum,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#347287 Copied

Annixum

Participant

February 17, 2023 at 15:53

Okey, Thanks for helping.

Please contact administrator
for this information.

#347332 Copied

Rose Tyler

Support staff

February 17, 2023 at 16:28

Hello, Annixum,

1/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for problem.
Let us know the results.

2/ There is no such possibility for the secondary menu, unfortunately.

Kind Regards,
8theme team

#347340 Copied

Annixum

Participant

February 17, 2023 at 16:38

Do all this thing but still same.

#347342 Copied

Rose Tyler

Support staff

February 18, 2023 at 11:05

Hello, Annixum,

You had an extra multiple header created for the entire site ( https://prnt.sc/s-729Qstpwb1 ) which does not have any sense because ‘Default header’ is used for the entire site by default, and multiple headers are recommended to use only for specific conditions like Single product pages, Archives or Custom page by id.
You may watch the tutorial on how to use and create multiple headers here -> https://youtu.be/BpeXfzNwkOc
For now, we changed the condition of your custom header to make it shown only on the 404 page. You can remove this header fully after you check if the issues are fixed on your web-site -> https://prnt.sc/y059GS8_8-h7
Result -> GIF by Gyazo ( https://gyazo.com/a75b30ea885033b68835a123a0e3c943 ) &
GIF by Gyazo ( https://gyazo.com/51b577243dbd9f03ffe983ad2f9c05d1 ).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#347378 Copied
Tagged: color settings, mobile version, persuasive, seo friendly, sticky header, wordpress woocommerce
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Sticky header not change to collor what choose in settings only on mobile version

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