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Sticky Navigation Bar Bug on XStore Theme (Furniture)

This topic has 8 replies, 4 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Abdullah
    Abdullah
    Participant
    June 4, 2024 at 01:51

    The sticky navigation with the cart button, when you scroll the page, sometimes it starts getting buggy and not allowing me to scroll the page. It would restrict me to scroll and keep bringing me back up to the top of the page.

    This happens even in your demo of the furniture theme: https://xstore.8theme.com/elementor2/furniture3. Its not always there but happens every few reloads. Try to scroll up and down slowly and you should be able to reproduce.

    Please, if you can help resolve this bug. Thanks.

    #397975 Copied Theme version: 9.3.11
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2024 at 06:29

    Hello, Abdullah,

    Thank you for reaching out and bringing this issue to our attention.

    Could you kindly record a video demonstrating the issue, upload it to a file-sharing service, and share the URL with us?

    What browser do you use?

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    #397999 Copied
    Avatar: Abdullah
    Abdullah
    Participant
    June 5, 2024 at 02:28

    Here is a video showing the issue: https://drive.google.com/file/d/1m-rFFSWCtMC1s3bE2QsF8oAeAuBaU381/view?usp=sharing

    It happens as we try to scroll back up the page.

    I am using google chrome.

    Thanks.

    #398151 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2024 at 08:00

    Dear @Abdullah,

    I hope this message finds you well. We have recently cleared the caches on the demo, and we anticipate that this should enhance its performance. Could you please take a moment to check and confirm if the improvements meet your expectations?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #398196 Copied
    Avatar: Abdullah
    Abdullah
    Participant
    June 5, 2024 at 19:58

    Yes it still occurs. And it is not a cache issue as it happens on my store as well where i am using the furniture theme. It is something related to that sticky navigation bar.

    Please take a further look as its not a good experience.

    Thanks in advance.

    #398329 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2024 at 07:13

    Hello, Abdullah,

    We hope this message finds you well. To assist you more effectively, could you please specify the device, browser version, and window size you are currently using? Additionally, it would be helpful if you could check the functionality on several different devices.

    We are really interested in solving the issue. Our team has attempted to replicate the problem across multiple devices and browsers without success. From your video, it appears that the browser window does not conform to our one, which may suggest that a browser extension could be affecting the website.

    We are keen on resolving this issue promptly and would appreciate your cooperation in providing the requested details.

    Best Regards,
    8Theme’s Team

    #398368 Copied
    Avatar: Abdullah
    Abdullah
    Participant
    July 21, 2024 at 15:34

    I was using the ARC browser. I presume there is some cache issue. I cannot reproduce using google chrome browser. If it comes again and i can reproduce, i will create another issue.

    I will close this for now. Thanks for your investigations.

    #406180 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 21, 2024 at 15:34

    Dear Abdullah,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #406181 Copied

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The issue related to '‘Sticky Navigation Bar Bug on XStore Theme (Furniture)’' has been successfully resolved, and the topic is now closed for further responses

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