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Stock levels not displaying for all variations of product, only for 1 of the variants

This topic has 20 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

Incanda

Participant

June 27, 2024 at 22:29

Hi there!
I have enabled the Advanced Product Stock option because I want to display the available stock of my products. It is not working correct for my variable products. When I click on the dropdown for variable products with stock loaded for all variants, it only display the stock level for 1 of the options.

In the image below, there is a 2.0m and 2.2m option also available, but when selected it does not show the stock levels. Only for the 2.4m option.

How can I fix this?

Files is visible for topic creator and
support staff only.

#402127 Copied Theme version: 9.3.13

19 Answers

Rose Tyler

Support staff

June 28, 2024 at 05:03

Hello Incanda,

Thank you for reaching out to us with your query.

Could you please provide the URL of the page and temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#402140 Copied

Incanda

Participant

June 28, 2024 at 11:36

Please see private message

Please contact administrator
for this information.

#402195 Copied

Andrew Mitchell

Support staff

June 28, 2024 at 14:22

Hello, Incanda,

Thank you for reaching out. Could you please send us the FTP access details? We need this information to better analyze the issue.

Best Regards,
8Theme’s Team

#402239 Copied

Incanda

Participant

June 28, 2024 at 14:24

Hi

Unfortunately I do not have it.

Leentjie

#402241 Copied

Andrew Mitchell

Support staff

June 28, 2024 at 15:55

We hope this message finds you well. We kindly request that you contact your hosting provider to obtain FTP access credentials. Additionally, we recommend disabling any third-party plugins temporarily to verify if the issue persists without their usage.

Best Regards,
8Theme’s Team

#402263 Copied

Incanda

Participant

July 7, 2024 at 10:42

Hi there!

I can almost give you access so please do not close this ticket het.

Thanks
Leentjie

#403446 Copied

Andrew Mitchell

Support staff

July 8, 2024 at 08:22

Hello, Incanda,

We hope this message finds you well. We are eagerly awaiting your response and look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#403518 Copied

Incanda

Participant

July 8, 2024 at 09:40

Hi there!

I have sent the ftp details for our staging site in the private area.

Thanks!
Leentjie

Please contact administrator
for this information.

#403541 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 10:10

Hello, Incanda,

I hope this message finds you well. Thank you for providing the FTP details. Unfortunately, we are currently unable to access the admin panel as it appears that the user permissions have been altered. Could you please verify and rectify this issue at your earliest convenience?

Additionally, we recommend setting up a staging site, as we will need to disable third-party plugins, toggle options, and switch themes during our work.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#403768 Copied

Incanda

Participant

July 9, 2024 at 10:32

Hi

Staging site details sent in private area.

Thanks
Leentjie

Please contact administrator
for this information.

#403774 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 16:53

Hello, Incanda,

We regret to inform you that we are currently unable to access the admin panel of staging site. Additionally, we kindly request that you provide us with the FTP access credentials for the staging site.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#403874 Copied

Incanda

Participant

July 10, 2024 at 08:18

Hi Rose

Apologies for that. I have changed your user role to administrator. Please login again.

I will forward the ftp details during the day.

Thanks
Leentjie

#403934 Copied

Incanda

Participant

July 10, 2024 at 10:00

Hi

FTP details for staging site.

Thanks
Leentjie

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#403948 Copied

Andrew Mitchell

Support staff

July 10, 2024 at 16:27

Hello, Incanda,

We hope this message finds you well. We are writing to inform you that we have implemented some changes on the staging environment. Could you please verify if the issue previously reported has now been resolved?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#404088 Copied

Incanda

Participant

July 11, 2024 at 06:22

Hi

Please let me know WHAT changes you have implemented as I have to copy it over to my live environment in order to see if it works correctly.

Thanks
Leentjie

#404139 Copied

Incanda

Participant

July 11, 2024 at 09:26

Hi
Please see private content area.

Thanks

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404173 Copied

Andrew Mitchell

Support staff

July 12, 2024 at 15:52

Hello, Incanda,

I hope this message finds you well.

We regret to inform you that the current access credentials for the administrative section of our staging site are no longer valid. We kindly request that you update these credentials at your earliest convenience to facilitate ongoing work.

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

#404427 Copied

Incanda

Participant

July 16, 2024 at 09:58

Hi

Please see login details in private area.

Please contact administrator
for this information.

#405041 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 16:52

Hello, Incanda,

Thank you for providing us with the necessary access credentials. We will investigate the issue you reported and inform you as soon as a solution is identified.

Best Regards,

8Theme’s Team

#405198 Copied
Tagged: display problems, ecommerce solutions, product variants, stock level issues, woocommerce themes, wordpress
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