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Stock on product page: backend stock does not match the view on the product page

This topic has 5 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

Nio

Participant

April 7, 2024 at 16:28

Hallo ,

Stock on product page: backend stock does not match the view on the product page If I set the stock to 1 for a variant, it is 0 in the frontend (for the variant or the article is not available…. )

somehow there is an error in the code…
this may have been the case for a long time… since I have never used it aktiv but now i have own stock…

I need a professional to take a look … my login data is in the private area…

I have taken pictures of the backend and frontend… there you can see that the backend stock is 1 but is not available in the frontend…. Maybe I broke something here a long time

ago… I honestly don’t know why the error is there…… I haven’t used it for years…

https://www.optimumcore.eu/wp-admin/upload.php?item=37588

Please, contact administrator
for this information.

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#390511 Copied Theme version: 9.3.4

4 Answers

Tony Rodriguez

Support staff

April 8, 2024 at 09:26

Hello, @Nio,

Thank you for contacting us and for using XStore.

We have checked product stock variation stock value 1 on our test site and found no issue, it is working correctly.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#390583 Copied

Nio

Participant

April 9, 2024 at 16:08

yes,
i think i just didn’t set up the stocks correctly…

#390907 Copied

Nio

Participant

April 9, 2024 at 16:24

my threshold value was not correct in the basic settings… that was my mistake in woocommerce itself

#390910 Copied

Rose Tyler

Support staff

April 10, 2024 at 08:26

Hello, @Nio,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#390984 Copied
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