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Strange Borders showing up on header and some product pages

This topic has 5 replies, 2 voices, and was last updated 11 months ago ago by gcl

  • Avatar: gcl
    gcl
    Participant
    January 24, 2024 at 15:35

    Hi, I have an issue which occurred last week when I updated WP Bakery and installed Advanced Sticky Header using premium plugins under Xstore menu.

    Someone in support posted the following

    “We wish to inform you that the issue you have encountered is attributable to a caching problem. In an effort to resolve this matter, we have deactivated the WP Rocket plugin, which has successfully rectified the problem.

    To ensure a comprehensive solution and prevent future occurrences, we recommend that you reach out to the support team of the WP Rocket plugin for further assistance.”

    However, the issue still exists and it has nothing to do with WP Rocket.

    See private content for screenshot

    Please, contact administrator
    for this information.
    #381122 Copied Theme version: 9.2.6
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2024 at 16:29

    Hello,

    Thank you for reaching out to us with your concern.

    Upon review, we have observed that you are utilizing a Content Delivery Network (CDN) as evidenced by the following screenshot: https://prnt.sc/pTzMZpDdFnUa. We kindly request that you clear both the CDN cache and your server cache. Once this has been completed, please proceed to verify the header.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #381132 Copied
    Avatar: gcl
    gcl
    Participant
    January 24, 2024 at 16:34

    Hi,

    I have previously cleared the cache of the CDN and server however, this did not resolve the issue and I have just cleared it again but no change.

    #381138 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2024 at 16:41

    Hello,

    We hope this message finds you well.

    We would like to inform you that we have reviewed your website through both a standard browser window and an incognito browser window. Our findings can be viewed at the following link: https://prnt.sc/xqCxC-_JGP2I.

    It appears that the recent measures you have implemented have successfully resolved the issue at hand.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    #381140 Copied
    Avatar: gcl
    gcl
    Participant
    January 25, 2024 at 10:11

    This is working now, thank you.

    #381200 Copied

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