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Strange double menu in the mobile version of the site after updating the theme

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

lamorfa

Participant

November 13, 2022 at 01:29

Dear, we are experiencing a problem in the mobile version of the site.

After the theme update we see both the hamburger menu and the extended version (desktop).

See this:
https://pasteboard.co/Ozhw8runvvL8.jpg
(Google browser on Android)

Can you help us understand and resolve this anomaly?

Thanks for your support.

Please, contact administrator
for this information.

#338445 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

3 Answers

Tony Rodriguez

Support staff

November 13, 2022 at 09:47

Hello, @lamorfa,

I have checked your site and found the issue and then I logged in and removed the cache from your site and it resolved the issue, so it was the cache issue only nothing else, please watch the video of my personal mobile phone I have captured for you: https://www.veed.io/view/ad6ab2dc-8668-47c0-bd78-ca143bed7f2c?sharingWidget=true&panel=share

And please try to clear the cache of your site and browser and check back, I am sure you will not face this issue anymore.

Regards 8Themes Team.

#338463 Copied

lamorfa

Participant

November 13, 2022 at 13:23

thanks!

#338474 Copied

Tony Rodriguez

Support staff

November 14, 2022 at 05:33

Hello, @lamorfa,

You’re Most Welcome!!
Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

#338492 Copied
Tagged: best selling themes, mobile version, strange double menu, theme update, user experience, woocommerce
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Strange double menu in the mobile version of the site after updating the theme

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