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Strange problem about mobile panel items

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Marco_L-BA

Participant

January 4, 2023 at 10:55

Hello! We have noticed this strange problem.
In mobile panel, item “Sign In” is correctly translated in all pages.

https://drive.google.com/file/d/1vHfFP3zwblg41w6f9em8mykfyPj3tst3/view?usp=sharing

But in “Support” page it loses translation.

https://drive.google.com/file/d/1vDH8qzh7WpbgVRAzrb4uAkjJNZslzHgs/view?usp=sharing

Can you help me?
Regards

Please, contact administrator
for this information.

#342945 Copied Theme version: 9.0

3 Answers
Rose Tyler

Support staff

January 4, 2023 at 14:22
Hello,

We can’t connect.
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?’
What FTP port can we use?

Regards
#342976 Copied
Marco_L-BA

Participant

January 8, 2023 at 10:21

Hi, sorry for long waiting.
Yes, we have a FTP filter.
I have now disabled it.

Our problem is about FAQ page.
Only in this page, our header doesn’t work. In this page we can’t click on logo, hamburger menu and Cart Icon.

#343242 Copied
Rose Tyler

Support staff

January 8, 2023 at 12:33
Hello,

We can’t connect still –
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please check.

You posted the new problem on this topic, was the previous one solved? Please post separate questions via separate topics to prevent a mess in answering.
The problem on FAQ page is caused by your settings, for the content, please delete margin-top: -155px.
To be able to take a closer look at your content settings we need to log in, but we can’t do this – https://prnt.sc/C51TuoRLIwZz

Regards
#343255 Copied
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