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Stripe Error - by sashanto - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 10 years ago ago by Eva Kemp

sashanto

Participant

November 11, 2014 at 23:05

Stripe is currently integrated into our website http://www.zumidog.com. When placing an order on our site, checkout works beautifully. However, if we manually create an order in the backend and send the customer an invoice, they are met with an error when trying to pay following the provided link in the email. “Please make sure your card details have been entered correctly and that your browser supports JavaScript.” This only happens to customers trying to complete a payment from a manually entered order. I read that a “cheaper” theme may cause this problem, however this is a premium theme so I don’t see that being the cause, especially since it works well throughout the site already.

Please, contact administrator
for this information.

#24193 Copied

3 Answers

Eva Kemp

Support staff

November 12, 2014 at 00:35

Hello,

Please check if this issue persists with default WordPress theme.
Also please specify how we can replicate that error from our side.

Thank you.
Regards,
Eva Kemp.

#24199 Copied

sashanto

Participant

November 21, 2014 at 03:46

Hi,

My apologies, I seemed to have missed the reply. I still haven’t found a resolution to this problem.

#25843 Copied

Eva Kemp

Support staff

November 21, 2014 at 12:09

Hello,

Have you checked if this issue persists with default WordPress theme?
Please specify how we can replicate that error from our side.

Thank you.
Regards,
Eva Kemp.

#25911 Copied
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