Stripe fields does not appear correctly in the checkout page

Hello, Richard,

Thank you for reaching out to us.

To assist us in understanding the issue more clearly, we kindly request that you record a video demonstrating the problem along with the steps necessary to replicate it.

Best regards,
The 8Theme Team

Hello, Richard,

We appreciate your prompt response.

1/ Could you provide temporary FTP access? We will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

2/ Please follow this article to translate XStore theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Best regards,
The 8Theme Team

Dear Richard,

We hope this message finds you well.

We are reaching out to inform you that we recently transitioned to the XStore parent theme and subsequently reverted to the child theme. Unfortunately, this process appears to have disrupted the normal functionality of the website.

We kindly request your assistance in restoring the most recent backup of the website to rectify this issue. We apologize for any inconvenience this may have caused and are committed to resolving the matter promptly.

BTW: update the password of provided Admin account, we couldn’t login right now.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Dear Richard,

We hope this message finds you well.

We regret to inform you that we are still experiencing difficulties logging in with the account credentials previously provided.

Could you kindly assist us by reviewing the login details once more?

https://prnt.sc/XGwgBpv2qWM3

We appreciate your prompt attention to this matter.

Best regards,
The 8Theme Team

Dear Richard,

We hope this message finds you well.

We would like to inform you that after thorough investigation, we were unable to replicate the issue you reported on our local testing sites. For your reference, here is a screenshot of our test results:

[https://prnt.sc/F_vywhzsLUJ6](https://prnt.sc/F_vywhzsLUJ6)

However, we have proactively addressed the concern on your website by enabling the Legacy checkout experience. You can view the applied changes here:

[https://prnt.sc/ZYNEa5_j2MSO](https://prnt.sc/ZYNEa5_j2MSO)

At your earliest convenience, could you please review your website and confirm whether the issue has been resolved to your satisfaction?

We appreciate your cooperation and look forward to your confirmation.

Best regards,
The 8Theme Team

Dear Richard,

To be sure I understand, do you mean that on your side it was already running without enabling the Legacy checkout experience ?

Indeed, your assumption is accurate. It appears there may be compatibility issues between your hosting environment and the Stripe server. We kindly request that you reach out to the plugin’s author to address this matter.

Thank you for your attention to this issue. Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Dear Richard,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team